<callCenter>
  <section sortOrder="0" name="reqGeneralInfo" label="General Information">
    <item sortOrder="0" name="reqInternalName" label="Internal Name">NUACOMSoftphoneCTI</item>
    <item sortOrder="1" name="reqDisplayName" label="Display Name">NUACOM Softphone CTI</item>
    <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter Softphone URL">https://app.nuacom.ie/salesforce/new_cti/cti.php</item>
    <item sortOrder="3" name="reqUseApi" label="Use CTI API (true/false)">true</item>
    <item sortOrder="4" name="reqSoftphoneHeight" label="Lightning and Console Softphone Max Height">300</item>
    <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">300</item>
    <item sortOrder="6" name="reqSalesforceCompatibilityMode" label="Salesforce Compatibility Mode">Classic_and_Lightning</item>
  </section>
</callCenter>