What is number porting?

Number porting is a process of transferring your existing phone number from your current operator to Nuacom.

This means that you can keep your phone number when you switch to Nuacom from a different operator.

Please note we do not currently port Irish mobile numbers.

How do I go about it?

To port your number, you will need to contact the Nuacom porting team at porting@nuacom.ie

and provide them with a few details:

• porting form, clearly filled in and signed
• telecom bill, a clear, recent copy.

Important:

Use the correct account number within the porting form,

Only request the porting for the numbers you intend to receive phone calls to.

Please note you must have an active account with Nuacom to port the numbers.

What to expect?

The Nuacom porting team will then request the transfer of your number from your current network operator.

The transfer process may take 24 hours to complete, during which you should not experience any loss of service.

Once the transfer is complete, you start to receive incoming calls to your new Nuacom phone system.

Porting charges will apply.

If you are with Eir, Vodafone, Three, Magnet your numbers may still be with OpenEir.

How to check?
You will have a mention of UAN on your bill, or if in doubt ask for more info Nuacom representative.

Please note the below does not apply if you are with Virgin Media, Vodafone (Siro) or the number (you are porting) does not contain broadband service.

Avoid:

Porting the line numbers that are shared for your broadband service.

The broadband will stop working in this case.

Even if your provider says that it is ok to do so.

The number/s you are porting is/are the number/s that you wish to receive calls?
If no there is no need to port it/them.

Solution:

Temporary.
Use call forwarding to one of our temporary numbers on your account (we can provide one).

How to set up the call forwarding?

Permanent.

This is important that you follow this instruction.

You can ask your current provider to move your broadband from the UAN where your number is to a different UAN.
Once the move is completed, we can port it safely using a new UAN.

Common issue:
To ask your provider to move your phone number to a different UAN.

Avoid requesting to move the actual number to a different UAN you will have at least 48-hour service downtime with your current provider and we will not be able to port the number or fix the issue for you.

Possible issues.

Port rejection by the losing operator.

The losing operator may reject porting for the possible reasons:

• Wrong account details within the losing operator, wrong UAN (Eir, Three, Vodafone, etc).

Solution:

Request the correct UAN (account number) from your service provider.