To activate the AI Call Analysis, log in with your admin account, head to Settings -> Account Settings, and locate the AI Call Analysis tab.

The feature can only be activated by the account holder or the account admin.

There, you have the option to enable the Free AI Call Analysis add-on, which offers 60 minutes of call analysis for free each month per account or upgrade to the paid version for uninterrupted analysis.

Only new calls (after the moment of activation) will be analyzed once you activate the add-on. If you need past calls to be analyzed, this can be provided with a one-off extra charge based on the duration that needs to be analyzed. For that, please reach out to our support team by opening a ticket for a quote.

Frequently Asked Questions (FAQs)

Q: What does the free add-on offer?
Only 60 minutes of call analysis per account per month.

Q: What happens after the free 60 mins?
Nothing; the calls are not transcribed further for the current month.

Q: How are the add-on payments executed?
When the add-on is activated, it is charged prorated until the end of the month and then charged monthly, every first of the month.

Q: Can you have less add-on quantity vs the number of extensions?
No. The extensions and add-on quantities must be the same, even if some extensions are on a package that does not offer call recording.