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Articles in this section

  • Associating the extension with the user (for use with the Desktop or Mobile App)
  • Adding & Removing an extension from your account (via the portal)
  • Uploading an announcement from an audio file.
  • Call Tags in the IVR
  • Recording announcement from a phone handset.
  • How to apply your announcement in the IVR menu
  • Call Log Breakdown & Explanation (Via the Nuacom Portal)
  • Recording Announcements - Text-to-speech
  • Assigning Multiple Outbound Caller ID's to Non-Admins
  • Enable your custom music on hold per extension
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Adding agents to the queue

  • August 24, 2022 09:14
  • Updated
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Press "Manage agents"

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Select the desired agents.

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Save the queue settings to take effect by pressing “Update queue” at the bottom of the queue interface.

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Wait for 3-5 seconds.

Saved!

 

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Related articles

  • How to change the Caller ID for outbound calls
  • Call Log Breakdown & Explanation (Via the Nuacom Portal)
  • Assigning Multiple Outbound Caller ID's to Non-Admins
  • System queues
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