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How to set priorities for the agents.

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The priority is used to group your queue members and have different "levels".

It will start with the lowest level (default level "0"), and in case all those are offline or busy, it will "overflow" to the next level.

For example, you can set all your agents to level "0" and the manager to level "1." This way, the manager will get the call, back up the team, and be aware that the team is busy. 


You can have more than one agent with the same priority.


The call will move up to ring the agents with the higher priority only if, the lower ones are unavailable (offline) or on a call (busy) and the "Ring in use" is set to no.




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