To ensure the app works correctly with your headset, please see that the settings of your Desktop/Laptop match that of the Nuacom Desktop App
Please Note - If you change/swap between different headsets, please check your settings are correct.
(This example was taken from a windows 10 device with the agent using a Jabra Evolve 2-40 Headset)
Open the Sound Settings on the PC/Laptop by pressing the start/windows key and typing "Sound"
On the Windows sound settings on your device and select the output/input (highlighted in RED)
to the default headset you wish to use.
Once complete, select the Advanced Sound Options (highlighted in Yellow)
In the Advanced Sound Options, select the output/input to the headset you wish to use as default.
On the Nuacom Desktop App, select the Settings Wheel, then select the audio device
Under the audio device settings, choose the same headset you selected previously in the sound settings.
Microphone / Speaker / Ring Device need to be the same.