Knowledge Base

Customer portal

• System queues

Using NUACOM

• How to add or top up the SMS bundle
• How To Set Up The Live Call Coaching Feature
• Calling to High-Risk Countries
• Pause and Resume a call recording while on a call
• Recording the System Announcements
• Opening Hours Override Feature

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Apps

• Permission requirements for NUACOM Apple iPhone mobile application
• Permission requirements for NUACOM Android mobile application
• Setting up a new user and using it with NUACOM desktop app
• How To Add NUACOM Chrome Extension

Section - Devices

• Fanvil User Manual

Integrations

• NUACOM ActiveCampaign Integration Setup Guide
• NUACOM and Microsoft Teams Integration
• NUACOM Zoho integration setup guide
• NUACOM Windows TAPI driver installation
• NUACOM Salesforce integration setup guide
• NUACOM Pipedrive integration setup guide

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Troubleshooting

• Setting up WiFi on a Fanvil IP Phone via the Fanvil WiFi Dongle
• Using an IP Phone to bridge between the local network and your PC
• IP Phone Ports (Icon & Symbol explanation)
• All incoming calls are going to voicemail (DND - Do Not Disturb is turned on)
• Desktop App Headset Settings
• Suspected Spam (HIYA)

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