Knowledge Base
Customer portal
- Assigning Multiple Outbound Caller ID's to Non-Admins
- Enable your custom music on hold per extension
- How to set up custom music on hold.
- How to set a Callee announcement.
- How to enable “Display queue name” on a queue.
- How to set priorities for the agents.
Using NUACOM
- Making Notes & Tags on the Desktop App
- Short Codes / System Codes
- Custom Time Rules & Public Holiday IVR Setup
- How to add or top up the SMS bundle
- How To Set Up The Live Call Coaching Feature
- Calling to High-Risk Countries
Apps
- How to transfer calls using the NUACOM Desktop App
- Using the In Call Keypad
- Setting the Call Account for the NUACOM Mobile App (ANDROID devices)
- Permission requirements for the NUACOM Mobile App (Apple iPhone Devices running iOS)
- Permission requirements for the NUACOM Mobile App (ANDROID devices)
- Setting up a new user and using it with NUACOM desktop app
Section - Devices
Integrations
- NUACOM Integration List
- NUACOM ActiveCampaign Integration Setup Guide
- NUACOM and Microsoft Teams Integration
- NUACOM Zoho integration setup guide
- NUACOM Windows TAPI driver installation
- NUACOM Salesforce integration setup guide
Troubleshooting
- Setting up WiFi on a Fanvil IP Phone via the Fanvil WiFi Dongle
- Using an IP Phone to bridge between the local network and your PC
- IP Phone Ports (Icon & Symbol explanation)
- All incoming calls are going to voicemail (DND - Do Not Disturb is turned on)
- Desktop App Headset Settings
- Suspected Spam (HIYA)