NUACOM's fax service lets you send and receive faxes without a Fax machine. You can send faxes from your email or from the NUACOM portal, receive them in your inbox, and see every fax in one place under Tools > Fax.

Fax is available as a monthly add-on, charged per number. To set up the email addresses for your fax numbers, see Fax to Email Settings.

PLEASE NOTE

• Fax is not included in your subscription. It is added to your account as an add-on.
• A valid email address is required for each fax number, both to send and to receive faxes.
• Irish numbers support Fax and Calls on the same line.
• International numbers can be used for Fax. Some can be used for both Fax and Calls.

Before you start

Add the email address(es) for each fax number under Settings > Fax to Email. Full steps are in Fax to Email Settings.

Important: Only email addresses you have added there can send faxes. Emails from any other address will not be sent as a fax.

Sending a Fax

You can send a fax in two ways.

Option 1: Send a fax from the portal

1. Navigate to Tools > Fax.
2. Click Send Fax.
3. In Sender Number, select the number you want to send from. Only fax numbers that have an email address set up are shown.
4. In Recipient Number, enter the fax number you are sending to, in international format.
5. Under Files, drag and drop your document(s) or click Browse Files.
6. Click Send.

Once the fax is accepted, you will see a Fax has been sent confirmation. Track its progress in the Outbox tab (see below).

Good to know:

• Accepted file types: PDF, JPEG, JPG.
• The files must be 5 MB or less in total. If you go over, remove or replace a file before sending.
• Send stays disabled until the sender, recipient and at least one file are filled in.

If you see Add an allowed sender first, none of your numbers has an email address yet. Click Fax Settings in the notice to add one.

Option 2: Send a fax by email

1. Create a new email from one of your allowed email addresses.
2. Send it to fax@fax.nuacom.net.
3. In the subject line, enter the recipient's fax number with the country code and no spaces or symbols. For example: 353xxxxxxxxx.
4. Attach the document(s) you want to fax (PDF, JPEG or JPG, maximum 50 pages).
5. Send the email.

Important: A missing country code is the most common reason a fax doesn't go through.

Best used when:

• Portal: you want to see the fax status straight away, or you are already working in NUACOM.
• Email: you send faxes from your computer or phone, or several team members send from their own email accounts.

Receiving a Fax

When someone sends a fax to your number, it arrives as an email in the inbox set up for that number.

Every received fax is also available in the portal under Tools > Fax > Inbox.

The Inbox shows, for each fax:

• Type
• Email
• Sender
• Recipient
• Received at

Click the download icon on a row to save the fax to your computer.

Checking the status of a sent fax

Open Tools > Fax > Outbox to see every fax you have sent, with the Sent at time and a Status:

If a fax fails, check the recipient number (including the country code) and try again.

Finding and organising your faxes

• Search: type part of a number in Search to filter the list.
• Sort: click the Email, Sender, Recipient or Received at column heading to sort the list.
• Lines per page: choose 15, 25, 50 or 100 at the bottom of the page.

Deleting Faxes

1. Navigate to Tools > Fax and open Inbox or Outbox.
2. To delete one fax, click the bin icon on its row and select Delete.
3. To delete several, tick their checkboxes and click Delete in the bar at the bottom.
4. Confirm when asked.

PLEASE NOTE: Once deleted, you won't be able to access the fax from the portal anymore.

Supported fax parameters