If you decide to move your phone number from NUACOM to another telecom provider, this process is called porting out.

This article explains how the process works, what to expect, and common issues that may arise.

What Is Porting Out?

Porting out is the process of transferring your existing NUACOM phone number to another provider so you can continue using it with them.

How to Start the Port-Out Process

To port your number away from NUACOM:

1. Contact your new provider

2. Submit a porting request through them

3. Provide your NUACOM account number within the Letter of Authorisation (LOA)

⚠️ Please note: NUACOM does not use UAN numbers.

NUACOM does not initiate outbound port requests.
All port-out requests must be started by the gaining (new) provider.

What Happens Next?

• The new provider submits a port-out request to NUACOM

• NUACOM validates the request details against our account records

• The NUACOM team may contact the Account Holder to confirm and authorise the request

• If the details match and authorisation is confirmed, the port is approved

• The number is transferred on the agreed port date and time

You will receive confirmation of the schedule and completion from your new provider.

Service Before and After Porting

Until the port is completed:

• Your number remains active on NUACOM

• All services continue to operate normally

Once the port is completed:

• Incoming calls will route to your new provider

• NUACOM phones and apps will stop ringing for the ported number

• The ported number will no longer receive incoming calls on NUACOM devices or applications

• Outgoing calls from NUACOM will only continue if other active numbers remain on the account

⚠️ Porting a number does not automatically cancel your NUACOM account.
The account will remain active and billable until formally cancelled.

To request account cancellation, please contact accounts@nuacom.ie.

Important Considerations

1. Active Contract or Notice Period

If your account is under contract or within a notice period:

• Early termination charges may apply

• Billing continues according to your agreement

Porting out does not terminate contractual obligations.

2. Partial Number Porting

If only some numbers are ported:

• Remaining numbers stay active

• Your account remains open

• Billing continues for remaining services

3. Linked Devices and Services (Call Flows / IVRs / Routing)

When a number is ported out:

• Any phones configured for that number will stop functioning

• Any call flows, IVRs, queues, or routing associated with that number will stop working

• NUACOM will no longer control or manage the number

You are responsible for coordinating the port with your new provider and ensuring your new system is fully configured before the port date.

Common Reasons for Port Rejection

A port-out request may be rejected if:

• The Account Holder has not authorised the port

• The NUACOM account number provided is incorrect

• The number is inactive or suspended

• The details on the LOA do not match NUACOM records

To avoid rejection, ensure all submitted information matches your NUACOM account exactly.

On the Day of Port

On the scheduled port date/time:

• Incoming calls will begin routing to your new provider

• NUACOM will stop handling traffic for the ported number

• There may be a short transition period during routing updates

Reverting After Port out completed

Once a number has been successfully ported out:

• The process cannot be easily reversed

• NUACOM no longer controls the number

• A new port request must be initiated by your new provider if you wish to return the number

If you contact us after completion, we will review the situation, but recovery may not be easily completed.

Summary

• Porting out is initiated by your new provider

• Provide your NUACOM account number (NUACOM does not operate UAN numbers)

• Contract and billing obligations may still apply

• Ensure your new provider has configured routing and devices before the port date

• NUACOM cannot control the number once it has been ported out