In addition to the essential network settings for NUACOM phone systems,
specific recommended configurations can further enhance the performance and reliability of your phone system.
- Implement QOS on your local firewall/switches for voice traffic.
Why? Network/bandwidth congestion.
Audio quality can be adversely affected by network congestion.
It occurs when there is a high volume of data traffic or limited bandwidth available, leading to delays and packet loss.
In such scenarios, audio quality may suffer, resulting in choppy or distorted sound, lag, or even dropped calls. Real-time voice data requires a consistent and reliable flow of packets.
When the network is congested, packets may be delayed or lost, causing disruptions in the audio stream.
Voice traffic prioritization could be achieved by multiple methods, depending on the firewall and routers in place; please consult your IT support on this topic.
- Use a separate VLAN for hardware phones.
If you are using hardware phones in your NUACOM phone system, setting up a separate Virtual Local Area Network (VLAN) is recommended.
This segregates the voice traffic from other network traffic, ensuring prioritization and minimizing potential disruptions.
As an addition, our phones and apps use DSCP for audio streams.
While the essential network settings are crucial for the system's functionality, implementing the recommended network settings can further enhance the NUACOM phone system experience.
Utilizing a separate VLAN for hardware phones and prioritizing communication traffic through implementing QOS measures/settings improves performance and minimizes potential interruptions.
By incorporating these recommendations, you can ensure an even more efficient and reliable phone system.