Help Center

Call Flow

Custom Time Rules & Public Holiday IVR Setup

For more information please see - How to set up a call flow using the IVR system & IVR Explanation       Custom Time rules: Additional/Custom time rules can be added when you know the company will be unavailable on certain dates, some e...

By Mark Denner
  • Updated

How to set up call forwarding through NUACOM website

Call Forwarding can be done in many different ways. 1. Call forwarding through 'My Numbers'. 2. Call forwarding through 'Extensions'. 3. Call forwarding through 'IVR' during open hours. 4. Call forwarding through 'IVR' during closed hour...

By David Honey
  • Updated

How to set up a call flow using the IVR system & IVR Explanation

Call Flows are used with the IVR system, which is found using the following method: Log in to the NUACOM website. Navigate to Settings > IVR Menu.     Playback Ringtone the duration of time you would like your callers to listen to a ...

By David Honey
  • Updated

How to set opening hours

*Note: This is set in real-time. Any changes here affect your system immediately*   Log in to the NUACOM website. Navigate to Settings > Opening Hours.   Editing Opening Hours   At the top, click the toggle to enable opening hour...

By David Honey
  • Updated

How to record a new announcement

  Follow the steps below to record a new announcement. You can also edit an existing announcement following this guide. 1. Log in to the NUACOM customer portal. Navigate to Settings > Announcements. Click on the "Add New Announcement" ...

By Andrey Furs
  • Updated