Custom Time Rules & Public Holiday IVR Setup

For more information please see - How to set up a call flow using the IVR system & IVR ExplanationHoliday message.  Custom Time rules:Additional/Custom time rules can be added when you know the company will be unavailable on certain date...

• Updated January 16, 2026 11:47

How to set up call forwarding through NUACOM portal

Call Forwarding can be done in a few different ways.1. Call forwarding through 'My Numbers'. (most popular)2. Call forwarding through 'Extensions'.3. Call forwarding through 'IVR' during open hours.4. Call forwarding through 'IVR' during...

• Updated January 02, 2026 16:54

IVR Call Flows – Simple Overview

How Calls Reach the IVR (Important)Before any IVR logic can apply, the phone number must be routing the calls to an IVR in Nuacom system.Note: An IVR can be configured in advance, but it will not be used until the number is actively rout...

• Updated January 08, 2026 17:42

How to set opening hours

*Note: This is set in real-time. Any changes here affect your system immediately*   Log in to the NUACOM website. Navigate to Settings > Opening Hours.   Editing Opening Hours   At the top, click the toggle to enable opening hour...

• Updated April 08, 2026 13:53

How to record a new announcement

  Follow the steps below to record a new announcement. You can also edit an existing announcement following this guide. 1. Log in to the NUACOM customer portal. Navigate to Settings > Announcements. Click on the "Add New Announcement" ...

• Updated October 19, 2023 12:57