Release Notes for the Nuacom iOS App

Version v2.1.15(9) - 09 August 2024

New Features:

Dynamic Agents. You can now log in and out of a Queue if your extension has been added as Dynamic from the Web Portal. To check it out, head to Settings -> Queues.

Bug fixes:

We have fixed an issue where the play button was not changing to a stop button while the call recording was playing.

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Bug fixes:

We have found & fixed some other call scenarios where a call would be stuck on Connecting status and it wouldn’t connect.
Sometimes when initiating a call, it would ring only once.

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Bug fixes:

We have fixed an issue where picking up a call would be stuck on Connecting status and it wouldn’t connect.
Now when you are getting a second call, the initial call would stay on hold instead of hanging up.
You will be able now to initiate a call from the native iOS dialer.
Sometimes when you made an outbound call you would not be able to hear the ringing tone more than once.
Login with Microsoft was not working correctly in some cases.
Minor fixes to the app dialer.

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New Features:

Call Notes & Tags on the iOS App. You can now add notes & tags during or after a call.
Focus On Dialer: Now when you open the app, you will land on Dialer. That will improve the loading time of the app and you'll make one less click to start dialing.

Bug fixes:

We have fixed an issue where adding a number as a contact after a call was not pre-filling the number as a contact detail.
Sometimes while calling, the caller was not able to listen to the dialing tone.

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Bug fixes:

We have fixed an issue where pausing & resuming recording was not available.
Attended transfer was not working correctly.
When a network change took place during the call (eg. Wi-Fi -> 4G), the call had no audio.

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