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Release Notes for the Nuacom iOS App

  • Updated

Version v2.1.20(21) - 04 April 2025

Improvements:

  • Play specific ringback audio for calls for the USA region.

Bug Fixes:

  • We have fixed an issue where the calling screen would remain after the call was transferred to another number.
  • In the Queue filter in Call Logs, admins would not be able to see all Queues.
  • The play icon was still present in the call player after the call had been deleted.
  • We have fixed some cases where the call logs would not refresh or would bring up older calls.
  • The call transfer screen would remain after the call was transferred to another number.
  • Other UI Improvements.

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Version v2.1.19(16) - 30 January 2025

Improvements:

  • Call log results should come up faster with this version.

Bug Fixes:

  • We have fixed an issue where an error would appear when clicking on deleting a recording.

  • We have fixed the Queue filter in Call Logs.

  • Caller ID was missing when opening some outbound calls in Call Logs.

  • The app won't start making a call and crash when the user does not give audio permissions.

  • Now, when a call recording is deleted, the local call recording that is briefly saved on the device will also be deleted.

  • We fixed an issue where numbers were cropped in the Caller ID list.

  • When selecting the speaker in some calls, the sound echoed.

  • When you are listening to a call recording, and you change to another screen, the recording will stop playing.

  • The app would not navigate to the missed call when clicking on a missed call notification.

  • Smaller Improvements.

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Version v2.1.18(12) - 27 November 2024

Bug fixes:

  • We have fixed an issue where the app had problems connecting the call while it was running in the background.

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Version v2.1.17(14) - 19 November 2024

New Features:

  • Queue Info on Call details: Now, if an incoming call has landed in a Queue, you can check its name from Call History, like in the Nuacom web portal.

 

Bug fixes:

  • We have fixed an issue where the full contact names did not appear for some contacts.
  • A contact could be saved without entering data in the required fields.
  • We have fixed some call icons in the Call History.
  • We have made some changes to the localization of the app and fixed some text croppings on buttons.

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Version v2.1.16(12) - 15 October 2024

New Features:

  • Team Status for all team members. Now, you can check the team status for all team members, not only for the favourites.
  • Updated screen flows for resetting Passwords. We have made some new screens and improvements to make resetting passwords easier.


Bug fixes:

  • We have fixed an issue where sometimes you may not be able to mute or hold a call.

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Version v2.1.15(9) - 09 August 2024

New Features:

  • Dynamic Agents. You can now log in and out of a Queue if your extension has been added as Dynamic from the Web Portal. To check it out, head to Settings -> Queues.


Bug fixes:

  • We have fixed an issue where the play button was not changing to a stop button while the call recording was playing.

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Version v2.1.14(14) - 31 July 2024

Bug fixes:

  • We have found & fixed some other call scenarios where a call would be stuck on Connecting status and it wouldn’t connect.

  • Sometimes when initiating a call, it would ring only once.

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Version v2.1.13(15) - 30 June 2024

Bug fixes:

  • We have fixed an issue where picking up a call would be stuck on Connecting status and it wouldn’t connect.

  • Now when you are getting a second call, the initial call would stay on hold instead of hanging up.

  • You will be able now to initiate a call from the native iOS dialer.

  • Sometimes when you made an outbound call you would not be able to hear the ringing tone more than once.

  • Login with Microsoft was not working correctly in some cases.

  • Minor fixes to the app dialer.

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Version v2.1.12(11) - 09 June 2024

New Features:

  • Call Notes & Tags on the iOS App. You can now add notes & tags during or after a call.
  • Focus On Dialer: Now when you open the app, you will land on Dialer. That will improve the loading time of the app and you'll make one less click to start dialing.

 

Bug fixes:

  • We have fixed an issue where adding a number as a contact after a call was not pre-filling the number as a contact detail.
  • Sometimes while calling, the caller was not able to listen to the dialing tone.

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Version v2.1.11(1) - 24 April 2024

 

Bug fixes:

  • We have fixed an issue where pausing & resuming recording was not available.
  • Attended transfer was not working correctly.
  • When a network change took place during the call (eg. Wi-Fi -> 4G), the call had no audio.

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