Version v2.1.18(153) - 09 August 2024
New Features:
- Dynamic Agents. You can now log in and out of a Queue if your extension has been added as Dynamic from the Web Portal. To check it out, head to Settings -> Queues.
Bug fixes:
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We have fixed an issue where the play button was not changing to a stop button while the call recording was playing.
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Version v2.1.16(153) - 27 July 2024
Bug fixes:
-
We have fixed an issue where it could cause the app to crash.
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Version v2.1.15(152) - 19 July 2024
Bug fixes:
-
We have fixed an issue where the Android app kept ringing when making an internal call, even if you answered an incoming call elsewhere.
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Not all cloud contacts were available in the app.
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Non-admin users could only see their own calls in the app, even if they were given additional call log access from the Nuacom Web Portal.
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Fixed persistent battery optimisation messages on some Android vendors.
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Version v2.1.14(149) - 09 July 2024
Bug fixes:
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We have fixed an issue where using both Android & iOS Nuacom apps would result in the Android app ringing even if you answered an incoming call elsewhere.
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When adding a tag during a call, you could not view the notes of the call from the call history page.
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Login with Microsoft was not working correctly in some cases.
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Minor fixes to the app dialer.
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Version v2.1.13(142) - 14 June 2024
New Features:
- Call Notes & Tags on the iOS App. You can now add notes & tags during or after a call.
- Focus On Dialer: Now when you open the app, you will land on Dialer. That will improve the loading time of the app and you'll make one less click to start dialing.
Bug fixes:
- We have fixed an issue where adding a contact from call history was not filling the number in the mobile contact field.
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Version v2.1.12(138) - 21 May 2024
New Features:
- Help Options: When something isn't feeling right, help is one button away. A new Get Help option has been added in the Settings menu, to reach out to our team or provide feedback faster.
Bug fixes:
- We have fixed an issue where pausing & resuming recording was not available.
- Attended transfer was not working correctly.
- When a network change took place during the call (eg. Wi-Fi -> 4G), the call had no audio.
- Missed calls were not showing correctly on the app.
- Sometimes on incoming calls through Queues, Queue names were not shown.
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