Once you have connected a number to the WhatsApp for Business Integration, you can route WhatsApp customer calls to the NUACOM phone system. This allows you to receive calls from customers when they're out of GSM coverage, travelling and don't want to pay roaming fees, or for customers who just want convenience.

For you, now WhatsApp calls can be routed to Queues or specific agents, recorded and analysed by NUACOM AI Call Analysis, and also pushed to your external CRM.

Steps to Activate Inbound WhatsApp Calling

Step 1: Connect one number

In the WhatsApp integration, you need to have at least one phone number connected. Check out this article to find out how to connect a number:

WhatsApp in NUACOM: Setup Inbound WhatsApp Calling

Step 2: Verify your Business with Meta

To activate WhatsApp calling, your business profile/company needs to be verified in the Meta Business Suite for WhatsApp Accounts.

To do that, log in to the Meta Business Suite, select the company you have connected to NUACOM, go to Settings -> Security Centre and navigate to the Business Verification section. Select "Setting up a WhatsApp account," then start the verification process for your business.

Step 3: Reach out to NUACOM to route the calls to your numbers

Once your business is verified, reach out to our support team to activate the service in NUACOM. We'll then start routing the calls you receive on WhatsApp to any of your active NUACOM numbers.

Please note that WhatsApp Outbound Calling is not currently available.

Step 4: Decide how your customers can initiate a call with you

The last step is to decide how customers can initiate a call with you.

You can either:

Include a Call Button Action through a Marketing or Utility template and send it as a message:

Show the Calling Button in your WhatsApp Business profile, so customers can call you anytime:

To set up this button and also declare your opening hours, please use the Meta WhatsApp Manager tool: