Making Notes & Tags on the Desktop App
Notes & Tags can be made during an ongoing call, or after a call is completed by the Agent/Extension. For adding call tags in the IVR, please see - Call Tags in the IVR To create a Note, press the NOTES button (Highlighted in Red) an...
Pause and Resume a call recording while on a call
If you have the Call Recording feature enabled on your account and need to pause the recording then resume it again, then please see below the details: To Pause the call recording while on a call that is recorded, press #1 To Resume the...
How to change your Voicemail Greeting
Our system supports multiple voicemail inboxes per account. To access your voicemail, you simply press the Voicemail button on the handset if available or dial 171. Nothing could be easier! This will allow you to have better communicatio...
Record the Voicemail Greetings
Nuacom system supports multiple voicemail inboxes per account. To access your voicemail system, please press the envelope button on the right-hand side of the handset or dial 171. Recording your voicemail greeting Enter your voicemail...