If you have the Call Recording feature enabled on your account and need to pause the recording then resume it again, then please see below the details:

• To Pause the call recording while on a call that is recorded, press #1
• To Resume the call recording while on a call that is recorded, press #3

When this function is invoked, the agent will get audio confirmation heard only by him/her.

It can be used on both NUACOM softphone app and the IP handsets.

To find out more how to access the recorded call, please click here.

If you need to listen to a live call that someone else is on, please check this article.