Version 1.31.64 - 8 Sep 2026 (CURRENT VERSION)
New Features
- Added support for displaying location in WhatsApp conversations.
- Added support for the new UTC date format in the desktop softphone.
- The softphone now displays phone numbers in national format in the call logs when the caller is local.
Bug Fixes
- Resolved an issue affecting second calls and call transfers. This issue only affected Yealink WH62 devices running specific firmware versions on Windows.
Version 1.30.63.3 - 25 Aug 2026
Improvements
- Better microphone detection: You’ll now be notified if your selected microphone isn’t picking up audio during a call, with an option to switch microphones.
- Smoother microphone switching: Switching microphones in Voice Settings now works seamlessly during calls.
- More reliable conference calls: Fixed an issue that could cause one-way audio after splitting a 3-way conference call.
Version 1.30.63.2 - 31 July 2026
Improvements
- Enhanced call hold/resume reliability and microphone session handling.
Version 1.30.63.1 - 29 July 2026
Improvements
- Optimized SMS management for U.S. phone numbers.
- Added handling for unsupported received media, with a warning message now shown to users.
Version 1.30.63 - 17 July 2026
New Features
- Conversations can now be opened directly from the Windows Notification Center.
- Enhanced Do Not Disturb handling for incoming notifications (Windows).
- Improved memory management and overall application stability.
Version 1.29.62 - 01 July 2026
New Features
- WhatsApp "waiting for customer response" indicator — improve agent awareness of open response windows.
Bug Fixes
- Fixed conversations remaining in the unassigned list after being assigned.
- Fixed incorrect file title for inbound PDF attachments.
Version 1.29.61 - 22 June 2026
New Features
- Introduced Time to Respond (TTR) SLA warnings and badge improvements in the messaging/conversations module.
Version 1.29.60 - 28 May 2026
Bug Fixes
- Fixed a Jabra device integration failure on Windows that disabled headset call controls (e.g., answer, hang up, and ring).
Version 1.28.60 - 25 May 2026
New Features
- WhatsApp Integrations — Added WhatsApp as a supported messaging channel alongside SMS, including media (images, audio, video, PDFs, vCards), message templates with variables, clickable URLs, thumbnails, and in-chat channel switching between SMS and WhatsApp.
Version 1.28.59 - 14 May 2026
Improvements
- Major Platform Upgrade — Modernized platform foundation, improving security, performance, and stability.
Bug Fixes
- Fixed call tags and notes not displaying correctly after a call ends; mandatory call-tagging prompts now appear as expected.
- Fixed an infinite loading screen when signing in via Google or Microsoft SSO.
- Fixed the Cmd/Ctrl+A keyboard shortcut not functioning in the conversation search field.
- Fixed minor UI inconsistencies on Windows.
Version 1.27.58.1 - 8 April 2026
Bug Fixes
- Fixed the Conference Merge button being unavailable in the desktop app.
Version 1.27.58 - 26 March 2026
Bug Fixes
- Fixed an issue preventing lead creation in Salesforce.
- Fixed SMS delivery status not updating in real time.
- Fixed blank call logs when transferring calls between queues using a short code.
- Fixed visibility of the call recording Delete option for non-admin users.
- Fixed some local inbound calls not logging correctly in GoHighLevel and Salesforce integrations.
Version 1.27.57 - 18 February 2026
New Features
Unified Softphone Supporting Both Yealink and Jabra Integrations
Version 1.26.56 - 14 January 2026
New Features
GoHighLevel Multi Account Support: Based on the participating numbers of a call, the app can now intelligently sync the call to the correct GoHighLevel sub-account if multiple sub-accounts are connected in the main NUACOM account.
Bug Fixes
- Fixed Settings not reflecting the correct number after a Caller ID change.
- Fixed the Sender Names list failing to expand when initiating an SMS from Contacts.
- Fixed Caller ID not updating when switching accounts for users belonging to multiple NUACOM accounts.
Version 1.26.55 - 27 November 2025
New Features
Business Messaging: Now, all your inbox and outbox messages are unified into a single, comprehensive conversation thread for each customer.
10DLC, Toll-Free, ComReg SMS regulations: You can now send SMS for the US using 10DLC or Toll-Free numbers. For Ireland, you can now use approved ComReg sender names to send SMS.
Bug Fixes
- Fixed Call Summary intermittently failing to display when navigating between menus.
- Fixed an issue preventing contact selection for call transfer when the number was a mobile number.
- Fixed integration contacts not redirecting correctly to the CRM when clicked.
- Fixed an error when saving a new contact in Bullhorn CRM.
Version 1.25.54 - 11 June 2025
New Features
- 1-1 Video Calls (BETA): You can now initiate a video call within the NUACOM app with a team colleague! (Available only for Enterprise users)
- Extension filters on call transfers: Now, when you want to transfer a call, you may filter by extension number or extension name, finding the desired extension faster.
Bug Fixes
- Fixed background processes continuing to run after the app was closed.
- Fixed users being able to play a deleted recording until call logs were refreshed.
Version 1.24.53 - 22 May 2025
Bug Fixes
- Fixed the app shutting down when closed from the window while still running in the system taskbar.
Version 1.23.53 - 19 May 2025
Improvements
- Streamlined the app update process, reducing the steps required to complete an update.
- Improved in-call navigation so buttons no longer require two presses.
Bug Fixes
- Fixed the app update dialog appearing during an active call.
- Fixed the country flag dropdown position shifting during dialer country search.
- Fixed contact names not appearing when dialing from the Auto Dialer or Chrome Extension.
- Fixed notes from a previous call appearing in the current call when navigating to call logs.
Version 1.22.52 - 17 February 2025
Improvements
- Improved Call Notes loading performance.
- Fixed inability to reassign a tag after de-assigning it on the after-call work screen.
- Fixed intermittent errors when deleting a recording.
- Fixed Odoo CRM contacts appearing in the wrong location during a call.
- Fixed missed call indicators intermittently not working.
- Fixed the assigned organization being cleared when editing a contact.
- Fixed calls failing to connect when dialing a number from call logs with a country code different from the account default.
Version 1.22.51 - 15 January 2025
Improvements
- Removed the Company field from ActiveCampaign and Zendesk integrations, as it is not used by those platforms.
- Fixed the call summary not appearing after ending a call for non-English languages.
- Fixed incorrect dates displayed in call logs.
- Minor UI improvements.
Version 1.22.50 - 23 December 2024
New Features
- Salesforce Contact Selector: when multiple Salesforce contacts share a phone number, the desktop app now syncs the call to the specific contact selected in Salesforce.
Improvements
- Fixed click-to-call failing on numbers containing spaces.
- General UI improvements.
Version 1.22.49 - 06 December 2024
Bug Fixes
- Improved 2FA error codes.
- Fixed call log entries occasionally missing dates after the app ran overnight.
- Fixed private contacts not syncing directly to the app upon creation.
- Fixed duplicated entries occasionally appearing in call logs.
Version 1.22.48 - 20 November 2024
Bug Fixes
- Fixed the Custom URL integration when requesting numbers in local formats.
- Fixed the Sync/Unsync button not functioning correctly in Salesforce.
- Fixed misalignment of the Sync button in Salesforce.
Version 1.22.47 - 14 October 2024
New Features
- Queue Info on Call History: added Queue information to Call History for inbound calls that landed in a queue.
- Redesigned the password reset screen flow.
Bug Fixes
- Fixed call notes occasionally being duplicated on the call history page.
- Fixed numbers not passing correctly via the Custom URL integration.
- Fixed a "bad request" error when clicking a contact in Zoho.
- Fixed extension ordering in Call Filtering lacking a meaningful sort order.
Version 1.22.46 - 19 September 2024
New Features
- Team status is now visible for all team members, not only favourites.
Version 1.22.45 - 23 August 2024
New Features
- Go HighLevel Integration: You can now connect your HighLevel CRM account. Find out more.
Bug Fixes
- Fixed some queues not appearing in Queue settings.
- Fixed the call syncing icon not appearing after call end in some integrations.
Version 1.22.44 - 09 August 2024
New Features
- Dynamic Agents: You can now log in and out of a Queue if your extension has been added as Dynamic from the Web Portal. To check it out, head to Settings -> Queues.
Version 1.22.43 - 05 August 2024
Bug Fixes
- Fixed the in-call keypad not closing after a call ended.
- Fixed delays in loading the latest calls in the call history tab.
- Fixed "Load More" in call history not retrieving calls older than 7 days.
- Fixed missed calls not appearing in call history when received while a search was active.
Version 1.22.42 - 20 June 2024
New Features
- Additional Tags: You can now add Tags created with the Tag Management tool to calls.
- Salesforce Call Syncing: You now have the ability to choose whether to sync a call to Salesforce before picking up or when the call has connected.
Bug Fixes
- Fixed only one Custom URL displaying during a call when multiple were configured.
- Fixed the country flag failing to load when opening the dialer during an active call.
- Fixed a blank page appearing when cancelling from the Create Contact page.
- Fixed hold changing the microphone state from muted to unmuted.
Version 1.22.41 - 21 May 2024
New Features
- The app now opens directly to the Dialer, reducing load time and the steps required to start dialing.
- Extended call search to the last 3 months to improve search performance; older calls remain searchable via the NUACOM web portal.
Version 1.22.40.1 - 01 May 2024
Bug Fixes
- Fixed queue names not displaying for internally transferred calls using short codes.
Version 1.22.40 - 22 April 2024
New Features
- Integration presentation during calls: Users with multiple enabled integrations can now set a preferred default via drag-and-drop.
Version 1.22.39 - 3 April 2024
New Features
- Call History: Now you can filter your call history to find what you need faster.
- Faster Performance: We’ve made the app lightning-fast, so you can get things done in no time.
Bug Fixes
- Fixed the app unexpectedly quitting on macOS.
- Fixed incoming calls not showing full contact names.
- Fixed endless loading when a contact has no associated tickets.
Version 1.21.38 - 11 March 2024
New Features
- Play announcement: introduced the ability to play a recorded announcement while on a call.
Bug Fixes
- Fixed incorrect caller name display on transferred calls.
- Fixed call history items disappearing while scrolling.
- Fixed calls syncing to no contact in Salesforce.
Version 1.20.34 - 13 December 2023
New Features
- Prioritized display of the integration contact name.
- Caller ID is now shown as a local number on the dialpad and in Settings.
- Added a Log Call button with options to push data to selected contacts, all, or none.
- Added an in-app Help option on settings page.
Bug Fixes
- Fixed inability to save a Zoho contact or lead when Last Name is missing.
- Added handling for 486 Busy responses to correctly play a busy ringtone.
Version 1.20.33 - 31 October 2023
New Features
- Bullhorn Integration: Empowers staffing and recruitment agencies to deliver exceptional candidate experiences, enhance team collaboration, and optimize their overall recruitment processes.
- Zoho CRM Contact Integration: Brings seamless call management directly into your CRM workflow, allowing you to handle calls, track interactions, and log data without leaving Zoho.
Version 1.20.32 - 10 August 2023
New Features
- Added a button to log calls for selected Salesforce contacts.
- Redesigned the Custom URL functionality.
Version 1.20.31 - 12 Jul 2023
New Features
- NUACOM After Call Work (ACW): A smart feature that allows supervisors to enforce data collection and record-keeping immediately following a customer call. Supervisors can set controls, including a protected timer that blocks new incoming calls, a minimum number of required categorization tags, and a minimum word count for notes. This structure ensures agents have a dedicated time to focus and provide standardized, comprehensive, and compliance-ready data for accurate reporting and performance analysis.
Version 1.19.30.3 - 8 Jun 2023
Bug Fixes
- Fixed the Zendesk integration URL.
Version 1.19.30.2 - 23 May 2023
New Features
- Yealink Integration: Integrated Yealink devices and headsets. This adds device-level call control functionality, including answer, hang up, and mute, allowing customer's to manage calls directly from their headsets.
Version 1.19.30.1 - 4 May 2023
Bug Fixes
- Fixed SIP NOTIFY message handling.
Version 1.19.29.10 - 13 Mar 2023
Bug Fixes
- Fixed caller ID display for blind and attended transfers.
Version 1.11.12 - 14 June 2021
New Features
- Added HubSpot integration.
- Added the ability to send SMS after a call is terminated.
- Added display of a contact's most recent call logs during an active call.
- Added new call history statuses: Internal Call, Voicemail, and Missed During Greeting.
Bug Fixes
- Fixed inability to transfer to a contact from the Phonebook.
- Removed the end-call beep sound while the "Silence" ringtone is active.
Version 1.10.11 - 30 Sep 2020
Bug Fixes
- Fixed DTMF input not registering when digits are entered via keyboard.
- Updated the styling of the after-call screen.
Version 1.9.10 - 26 Sep 2020
New Features
- Added 3-way call conferencing.
- Added two new ringtones: Silent and Beep.
- Added outbound SMS sending.
- Added a call status badge to the taskbar icon (windows).
- Added a new voicemail notification.
- Added custom URI protocol handling (callto:, tel:, sip:), enabling click-to-call from web browsers and other applications without the Chrome extension.
Improvements
- Multiple notifications when the Internet connection fails.
- Fixed the active call timer resetting when switching between pages.
- Fixed contact details not displaying correctly on hover in call history.
- Fixed the list of available tags not showing in call history details.
- Added support for the "+" symbol in the login field.
- Fixed non-admin users being unable to log in when the extension caller ID was not set.
- Fixed a missing "All Calls" button for non-admin users with additional call log access.
- Fixed Jabra Evolve 65 headset integration issues.
- Fixed issues editing a number on the dialing screen.
- Fixed auto-logout behavior for suspended or deleted users.
- Fixed the maximum company name length limit in Settings.
- Disabled the ringtone for a second incoming call.
- Improved country code search on the dialing screen.
- Improved reconnection handling after network loss.
Version 1.8.9 - 23 May 2020
Improvements
- Added support for groups and organizations in Contacts.
- Added letters to the dial pad.
- Improved Jabra headset call control support.
- Improved reconnection handling after internet loss.
- Fixed alphabetic contact sorting.
Version 1.7.8 - 19 May 2020
Improvements
- Improved login failure messaging.
- Added periodic checks for new app updates.
- Improved contact listing and search.
- Improved app reconnection logic on network failures.
- Improved Team tab search.
- Improved History tab display.
- User login sessions now persist across app restarts.
Version 1.6.7 - 09 May 2020
Improvements
- Window size now automatically adjusts to fit the screen height.
- The extension name is now shown when calling from the Team tab.
- Added a clear message when a connection fails due to the connected-device limit.
- Fixed a call duration display bug for calls longer than 1 hour.
- Improved handling of multiple concurrent calls.
- Updated the keypad tone.
- Fixed memory leak issues.
Version 1.5.6 - 28 Apr 2020
Improvements
- Fixed shared contact sync issues between different users.
- Fixed the dial pad being slow and not registering all entered digits.
- Fixed an issue answering a second call without placing the current call on hold.
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