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Desktop Softphone App

Release Notes for the Desktop Softphone App

Version v1.22.42 - 20 June 2024   New Features: Additional Tags: You can now add Tags created with the Tag Management tool to calls.  Salesforce Call Syncing: You now have the ability to choose whether to sync a call to Sal...

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Softphone Announcements

  With Softphone Announcements, your calling agents can play a pre-recorded message from the Nuacom Softphone app, during a call, without leaving or transferring the customer to another call. Softphone Announcements are being uploaded l...

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Desktop app minimum requirements

Nuacom desktop application (softphone) minimum requirements.   Component Requirements Processor/Chip      Intel 32-bit and 64-bit      Apple 64-bit Intel and ARM M1 and M2 Physical RAM      2 GB of RAM available minimum...

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Nuacom Desktop app overview

The Nuacom Desktop app is a powerful tool that allows you to use your computer as a telephone. This means you can make and receive phone calls directly from your computer without needing a physical phone. We recommend having a cable netw...

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Navigating the Desktop App

  Below screenshots were taken on a laptop running Windows 10. Running the Nuacom Desktop App Version v.1.19.29-f9 On other types of devices, screens may vary.   - Team Tab -   - Call Logs & History -    - Using the Dial Pad - - ...

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How to transfer calls using the NUACOM Desktop App

How to transfer an active call to an internal number once on an active call, press the call transfer button (highlighted in red) (this will put your call on hold)       if you know the internal number, type it in. you can then choose t...

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Using the In Call Keypad

When you want to action a "button press" using the NUACOM Desktop App that is connected to an active call, click on the IN CALL KEYPAD (highlighted in green in this picture below)   The Green call button will turn grey to let you know yo...

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Desktop App Recommendations

To ensure the best call-quality experience, please see below: Ensure you select the correct audio device/headset within the app. Desktop/Laptop settings match that of the Nuacom Desktop app. The PC/laptop is connected to the network usi...

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