Making Notes & Tags on the Desktop App

Notes & Tags can be made during an ongoing call, or after a call is completed by the Agent/Extension.   For adding call tags in the IVR, please see - Call Tags in the IVR   To create a Note, press the NOTES button (Highlighted in Red) an...

• Updated December 06, 2024 08:52

Release Notes for the Desktop Softphone App

Version v1.22.51 - 15 January 2025   Improvements: We have removed the Company field from ActiveCampaign and Zendesk integrations since their contacts do not use this value.  Bug fixes: We have fixed an issue where call ...

• Updated January 15, 2025 14:24

Softphone Announcements

  With Softphone Announcements, your calling agents can play a pre-recorded message from the Nuacom Softphone app, during a call, without leaving or transferring the customer to another call. Softphone Announcements are being uploaded l...

• Updated May 02, 2024 12:25

Desktop app minimum requirements

Nuacom desktop application (softphone) minimum requirements.   Component Requirements Processor/Chip      Intel/AMD 32-bit and 64-bit      Apple ARM M series Physical RAM      2 GB of RAM Hard Drive      1 GB of a...

• Updated July 03, 2024 13:48

Nuacom Desktop app overview

The Nuacom Desktop app is a powerful tool that allows you to use your computer as a telephone. This means you can make and receive phone calls directly from your computer without needing a physical phone. We recommend having a cable netw...

• Updated January 21, 2024 13:47

Navigating the Desktop App

  Below screenshots were taken on a laptop running Windows 10. Running the Nuacom Desktop App Version v.1.19.29-f9 On other types of devices, screens may vary.   - Team Tab -   - Call Logs & History -    - Using the Dial Pad - - ...

• Updated March 15, 2023 18:15

How to transfer calls using the NUACOM Desktop App

How to transfer an active call to an internal number once on an active call, press the call transfer button (highlighted in red) (this will put your call on hold)       if you know the internal number, type it in. you can then choose t...

• Updated October 06, 2022 15:34

Using the In Call Keypad

When you want to action a "button press" using the NUACOM Desktop App that is connected to an active call, click on the IN CALL KEYPAD (highlighted in green in this picture below)   The Green call button will turn grey to let you know yo...

• Updated November 17, 2022 08:41

Desktop App Recommendations

To ensure the best call-quality experience, please see below: Ensure you select the correct audio device/headset within the app. Desktop/Laptop settings match that of the Nuacom Desktop app. The PC/laptop is connected to the network usi...

• Updated November 28, 2023 10:20