Introduction

NUACOM Business Messaging is designed to transform the way you interact with your customers, offering a streamlined and efficient platform for all your messaging needs — now available on the go in the NUACOM Mobile Apps.

All Your Customer Conversations, Centralised

All inbox and outbox messages are unified into a single conversation thread per customer, regardless of the messaging channel used — eliminating fragmented communications, whether you're replying from your desk or from your phone.

Enhanced Control for Admins

Administrators have the same engagement tools available on mobile as on desktop:

• Automatic Conversation Assignment: Incoming conversations automatically route to agents with balanced workloads.
• Time To Respond (TTR) Settings: Monitor response times to make sure customer expectations are met, even when your team is away from their desks.
• Manual Conversation Reassignment: Reassign conversations to different agents or departments (User Groups) directly from the app.

Messages Tab Features

From the Messages tab, users can:

• Send a new message via an existing conversation or the + button.
• Search for a contact or number to quickly locate a conversation.
• Select one or more conversations to mark as read or archive in bulk.
• Filter conversations by status: Unread, Unassigned, or Archived.
• Tap a conversation to open the full thread.
• Manually reassign a conversation to another agent or department (admin-only).

Conversation Display Details

Each conversation row shows the contact's name, the channel used, a preview of the latest message, and a timestamp, so you can see the state of a conversation at a glance.

Opening a conversation shows the full message history, along with a reply box where you can type a response, add attachments, insert emoji, and switch channels if needed — all from your mobile device.

Additional Resources

In this guide, you can check how admins can set up the Auto Assignment rules and Time To Respond for Conversations.