Activation

To activate the AI Call Analysis, log in with your admin account, head to Settings -> Account Settings, and locate the AI Call Analysis tab.

The feature can only be activated by the account holder or the account admin. For the AI analysis feature to work, your account also needs to have Call Recording.

There, you have the option to enable the Free AI Call Analysis add-on, which offers 60 minutes of call analysis for free each month per account or upgrade to the paid version for uninterrupted analysis.

Only new calls (after the moment of activation) will be analyzed once you activate the add-on. If you need past calls to be analyzed, this can be provided with a one-off extra charge based on the duration that needs to be analyzed. For that, please reach out to our support team by opening a ticket for a quote.

Frequently Asked Questions (FAQs)

Q: What does the free add-on offer?
Only 60 minutes of call analysis per account per month.

Q: What happens after the free 60 mins?
Nothing; the calls are not transcribed further for the current month.

Q: How are the add-on payments executed?
When the add-on is activated, it is charged prorated until the end of the month and then charged monthly, every first of the month.

Q: Can you have less add-on quantity vs the number of extensions?
No. The extensions and add-on quantities must be the same, even if some extensions are on a package that does not offer call recording.

AI Email Recap

With AI Email Recap, users can get a recap of their call in their emails after the call has ended. To activate it simply add the users that you'd like to receive the emails:

You have the option to include only calls that have a minimum duration to avoid getting emails for short calls that don't include any meaningful context.

Additionally, you can choose to forward the emails to specific admins.
To receive the email, the declared users need to participate in the call. This is not necessary for admins. 

The email that users/admins will receive will include the Key Points, Call Ratio, Summary, Action Items & Topics of the call, and it will look like this:

Currently, there is no option to have separate options per receiver, eg. for receiver 1 include calls of 1 min or more and for receiver 2 include calls of 5 mins or more.

AI Keyword Trackers

With AI Keyword Trackers, you can receive an email alert or tag a call if something specific is mentioned in the call transcription.

To activate it, simply create a new tracker by clicking on the Add new tracker button:

In the tracker options, you need to set up the following:

Tracker Name: A name to distinguish your tracker. This will be included in the Email alert (if you have enabled it).

Keywords: One or multiple keywords that need to be searched in call transcriptions that will trigger the tracker alerts. Here are the available conditions:

Filters: Here, you filter out the calls based on the participants. In other words, here you declare in which participant's calls you need to search for the abovementioned keywords.

Actions: When the keyword and filter conditions are true, actions are taken. You have the option to receive an email when this tracker is triggered and/or tag a call. Participants and email recipients can be different. Here is an example of the email that you would receive if you wanted to track the word sun in the transcriptions:

You will be alerted about the tracker that has triggered (the tracker name you gave in the settings). Then, in the email, the call summary and transcription mentions of the keyword(s) will be included.

If you have selected to receive alerts when specific keywords are not mentioned, you won't receive the transcription in the email. Also, there is a limit of 10 transcription lines per email.

At any given time, you may have multiple trackers set up and activating/deactivating them based on your needs: