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  • TOOLS - Blocked Numbers
  • REPORTS - Extension Usage
  • Extension Breakdown & Rules for DDI/Internal Calls
  • Associating the extension with the user (for use with the Desktop or Mobile App)
  • Adding & Removing an extension from your account (via the portal)
  • Uploading an announcement from an audio file.
  • Call Tags in the IVR
  • Recording announcement from a phone handset.
  • How to apply your announcement in the IVR menu
  • Call Log Breakdown & Explanation (Via the Nuacom Portal)
  • Recording Announcements - Text-to-speech
  • Assigning Multiple Outbound Caller ID's to Non-Admins
  • Enable your custom music on hold per extension
  • How to set up custom music on hold.
  • How to set a Callee announcement.
  • How to enable “Display queue name” on a queue.
  • How to set priorities for the agents.
  • Adding agents to the queue
  • Recording the System Announcements.
  • How to change the Caller ID for outbound calls
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