How do I login the the customer portal?

How to Log In to the Nuacom Customer PortalThe Nuacom customer portal lets you manage your account, users, call settings, IVR, and announcements.Step 1: Open the Customer PortalGo to: https://app.nuacom.ie/Step 2: Choose How You Want to ...

• Updated January 02, 2026 10:48

Why Is My Phone or App Not Ringing?

If your desk phone, mobile app, or desktop app is not ringing, please work through the checks below in order.1. Check if the Phone Is Online or the App Is Set to AvailableYour phone or app must be online and available to receive calls.De...

• Updated December 31, 2025 13:38

Admin and NON- admin user access matrix

 📘 User Permissions & Access Control Overview Our platform supports two primary user roles— Admin user and Non-Admin user—with fine-grained permissions to control what features and data each user can access. This article explains how tho...

• Updated July 16, 2025 11:56

SMS Missed Call Notifications

Introduction The SMS Missed Call Notifications tool allows you to automate the process of sending mobile text messages to callers when you miss their calls. This ensures quick communication and enhances customer engagement by acknowledgi...

• Updated December 12, 2024 14:26

AI Call Analysis Settings

ActivationTo activate the AI Call Analysis, log in with your admin account, head to Settings -> Account Settings, and locate the AI Call Analysis tab.The feature can only be activated by the account holder or the account admin. For the A...

• Updated March 19, 2026 15:24

Tag Management Tool

  Call tagging is helping companies extract valuable insights from their call history but offering the ability to every calling agent to add a new tag could lead to wrong or duplicate tags, resulting in less valuable insights.To make ca...

• Updated May 03, 2024 13:49

TOOLS - Blocked Numbers

The Blocked Numbers tool will allow you to block certain phone numbers coming into your system OR stop outgoing calls going to certain phone numbers at your discretion    How to block a number   select the Add Number Button         (...

• Updated November 06, 2023 15:33

Extension Settings in the NUACOM User Portal

Once the extension has been added to the account & the agent/device is paired to the extensionPlease see - Associating the extension with the userThis article explains how to configure extension behaviour in the NUACOM user portal.Extens...

• Updated February 04, 2026 16:03

Associating the extension with the user (for use with the Desktop or Mobile App)

Once the extension has been added to the account, the person intended to use the app must be paired/associated with the extension for use. Please also see - Adding & Removing an extension from your account (via the portal)     PLEASE NOT...

• Updated May 10, 2023 08:35

Adding & Removing an extension from your account (via the portal)

If you are adding a new user or physical phone to the account, you must add an extension to the account.please also see - Associating the extension with the user (for use with the Desktop or Mobile App) PLEASE NOTE - if you are unable to...

• Updated December 30, 2025 12:23

Recording announcements using the portal and the phone handset.

  You will need the NUACOM portal login details and an available extension to record your message. 1. Login into the NUACOM portal at app.nuacom.ie 2. Go to Settings -> IVR Menu           3. If you have multiple IVRs, choose the IVR you ...

• Updated January 27, 2025 14:59

Uploading an announcement from an audio file.

Uploading an announcement from an audio file. If you already have an audio file that you wish to upload into the system, you can follow the same steps as above and, at the last step do the following: Press the Choose File button and se...

• Updated April 14, 2023 15:06

Call Tags in the IVR

Call Tags can be added before hitting the hunt group / queue, this will allow the tags of the call to be shown in the call logs   PLEASE SEE ALSO - Making Notes & Tags on the Desktop App         the call tag will then appear on the port...

• Updated December 06, 2024 08:57

Recording announcement from a phone handset.

How to record announcements using your handset.   Note: To use this function, you must know the system PIN, which by default is 123456. Please check your system code. If you already know the number of the announcement you wish to record,...

• Updated April 14, 2023 14:54

How to apply your announcement in the IVR menu

In this example, we apply a pre-recorded greeting announcement within the IVR. 1. Log in to the NUACOM customer portal. Navigate to Settings > IVR Menu.  Scroll down to ‘Greeting’. Click on the selection box to select the announcement ...

• Updated April 06, 2023 16:09

Call Log Breakdown & Explanation (Via the Nuacom Portal)

Within the Call Log section of the portal, you can search by (but are not limited to) the following filters: Date Range (see below) Call Type / Direction (see below) Call Duration  Search by Extensions   Search by Numbers Search by Queu...

• Updated November 06, 2023 12:01

Recording Announcements - Text-to-speech

The Text-to-Speech feature allows you to turn written text into an audio announcement. This is a quick and easy way to create IVR messages without recording your voice.How to Create a Text-to-Speech AnnouncementStep 1: Log In to the Port...

• Updated January 02, 2026 12:09

Assigning Multiple Outbound Caller ID's to Non-Admins

See Also - How to change the Caller ID for outbound calls   This feature can be used for Non-Admin agents/users on your account using the NUACOM app who wish to use different Caller ID's/outbound numbers from your current list of phone n...

• Updated August 22, 2022 12:04

How To Set Up The Live Call Coaching Feature

An important feature for a call center manager is to be able to assist their team in real-time. It means, being able to engage with their staff during their calls and assist them in solving customer inquiries in an ideal timeframe, with ...

• Updated December 13, 2023 16:06

Enable your custom music on hold per extension

Multiple MOH is possible on the account. Only one MOH class is possible per extension. Here is a link to the extensions settings page. Click on the extension in question and select the desired MOH, Click "OK", done. If you do not have yo...

• Updated August 24, 2022 09:13

How to set up custom music on hold.

Custom Music on Hold (MOH)By default, the Nuacom system uses generic music on hold. If you prefer, you can upload and use your own custom music.Before You StartPlease ensure you are licensed to use any music you upload.For licensing requ...

• Updated December 29, 2025 12:46

How to set a Callee announcement.

The Calee announcement is heard by the extension/agent when a client calls into your business and the call is routed to this queue, this allows you to answer differently, depending on the source of the call.   Please have the announcemen...

• Updated August 24, 2022 09:26

How to enable “Display queue name” on a queue.

Please give the queue a name. Click on the "Display queue name" select "Yes", Save/Update the queue.

• Updated September 24, 2021 14:49

Adding Agents/Extensions to the Queue

Agents (extensions) must be added to a queue before they can receive calls from it. You can add or remove agents at any time without affecting live calls. What you need: Admin or supervisor access to the Nuacom portal. Where to go: Set...

• Updated April 13, 2026 11:21

System queues

Introduction Queues are groups of agents that receive incoming calls together. You decide who is in each queue, how calls are distributed, and what happens if no one answers. To start, add agents to the queue. A queue must always have a...

• Updated April 13, 2026 11:24

Setting up a new user and using it with NUACOM desktop app

Login into the NUACOM portal and add a user for each person who is going to use the desktop app. “Settings” -> “Users”. When adding a user, indicate which extension number they should use with the app, this can be the same extension num...

• Updated December 13, 2023 16:19

Recording the System Announcements.

NEW feature! How to record/create text-to-speech announcements.Announcements – OverviewNuacom provides several ways to create IVR announcements, allowing you to choose the option that best fits your setup and workflow.Ways to Record Anno...

• Updated January 02, 2026 09:34

Opening Hours Override Feature

This is a handy feature which allows you to manually switch between open and close modes. This feature is useful if your business does not have fixed opening hours and you want to manually activate these modes. Please note that you activ...

• Updated December 13, 2023 16:08

How to change the Caller ID for outbound calls

See Also - Assigning Multiple Outbound Caller IDs to Non Admins These instructions are for the Nuacom customer portal, accessible at https://app.nuacom.ie/.Remember, you'll need to have a Nuacom account to log in.Once you're logged in, f...

• Updated January 14, 2026 11:27