Customer portal
- TOOLS - Blocked Numbers
- REPORTS - Extension Usage
- Extension Breakdown & Rules for DDI/Internal Calls
- Associating the extension with the user (for use with the Desktop or Mobile App)
- Adding & Removing an extension from your account (via the portal)
- Uploading an announcement from an audio file.
- Call Tags in the IVR
- Recording announcement from a phone handset.
- How to apply your announcement in the IVR menu
- Call Log Breakdown & Explanation (Via the Nuacom Portal)
- Recording Announcements - Text-to-speech
- Assigning Multiple Outbound Caller ID's to Non-Admins
- Enable your custom music on hold per extension
- How to set up custom music on hold.
- How to set a Callee announcement.
- How to enable “Display queue name” on a queue.
- How to set priorities for the agents.
- Adding agents to the queue
- Recording the System Announcements.
- How to change the Caller ID for outbound calls