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  • Recording Announcements - Text-to-speech
  • Assigning Multiple Outbound Caller ID's to Non-Admins
  • Enable your custom music on hold per extension
  • How to set up custom music on hold.
  • How to set a Callee announcement.
  • How to enable “Display queue name” on a queue.
  • How to set priorities for the agents.
  • Adding agents to the queue
  • How to change the Caller ID for outbound calls
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