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Associating the extension with the user (for use with the Desktop or Mobile App)

  • Updated

Once the extension has been added to the account, the person intended to use the app must be paired/associated with the extension for use.

Please also see - Adding & Removing an extension from your account (via the portal)



PLEASE NOTE - if you are unable to make these changes in your portal, first please check with your admin, otherwise please contact the support team ( to carry out this action








Once complete, save your changes at the bottom of the page



- please note - if a person has left the business/company OR if you wish to exchange the extension for use with another user, you must first remove/unassign the extension from the previous user first.

save your changes at the bottom of the page







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