Introduction

The SMS Missed Call Notifications tool allows you to automate the process of sending mobile text messages to callers when you miss their calls. This ensures quick communication and enhances customer engagement by acknowledging their call attempts even when you are unavailable.

How It Works

With this tool, you can set up automated SMS responses triggered by missed calls. Once configured, the system will send a personalized text message to the caller, ensuring they are informed about your unavailability and providing any additional information you include in the SMS template.

Steps to Implement

1. Login to the Nuacom Portal as an account admin.

   • Access your account by logging into the portal where the SMS automation tool is hosted.

2. Navigate to the Tools Menu

   • Once logged in, locate the “Tools” menu from the dashboard.

3. Add a New Rule

   • Click on the “Add New Rule” button to create a new automation rule.

4. Configure the Rule

   • Set the required parameters:

     • For: Specify the condition for the automation.

     • Value: Define the value that triggers the rule.

   • Ensure you check your Sender Name to confirm the SMS sender identity.

   • Select, create, or edit your SMS template to craft the message sent to callers.

5. Save the Rule

   • Click “Save” to activate the rule.

6. Ensure SMS Credits Are Available

   • Confirm that you have sufficient SMS credits in your account to use the tool effectively.

Key Features

• Customizable Templates: Personalize SMS messages to fit your brand voice and customer communication style.

• Automation Rules: Flexibly configure rules to target specific conditions.

• Sender Name Management: Choose or modify the name that appears as the SMS sender.

Benefits

• Improved Customer Experience: Reassure customers that their call has been acknowledged, even if it’s missed.

• Time-Saving Automation: Automate repetitive tasks, allowing your team to focus on core activities.

• Professional Communication: Maintain consistent and professional outreach with automated SMS responses.

Important Notes

• Ensure your SMS credits are topped up to prevent interruptions in the automation.

• Review your SMS template for clarity and professionalism before activating the rule.

• Test the automation to confirm it’s working as expected.

By implementing the SMS Missed Call Notifications tool, you can ensure timely communication with your customers, improving satisfaction and maintaining a professional image.