Custom Music on Hold (MOH)

By default, the Nuacom system uses generic music on hold. If you prefer, you can upload and use your own custom music.

Before You Start

Please ensure you are licensed to use any music you upload.
For licensing requirements, refer to the IMRO website:
https://imro.ie/music-users/do-i-need-a-licence/

How to Set Up Custom Music on Hold

To use your own music on hold, you must first create a Music Class.

A Music Class acts like a folder where your MOH files are stored.

You can access the Announcements / Music on Hold page directly using the quick link in the portal.

Step 1: Create a Music Class

• Create a new music class.

• Name it clearly so it’s easy to identify later (for example, Main Queue MOH or Support Hold Music).
  

Step 2: Upload Your Music File

• Select a media file from your local computer and upload it to the music class.
  

• Supported formats are shown in the portal.
  (Tip: .ogg format is recommended, as it is reliable and works consistently.)
  

• Give the file a meaningful name so it’s easy to recognise in the future.

Once uploaded, the file will appear in the music class.

You can upload multiple files to the same music class — they will play sequentially, one after another.

Step 3: Apply the Music on Hold

After uploading your music, assign the music class to the appropriate destination:

• Queues – music plays while callers wait to be answered

• Extensions – music plays when a caller is placed on hold

Summary

• Create a music class

• Upload licensed music files

• Assign the music class to queues or extensions

Your custom music on hold is now active.