To ensure the best call-quality experience, please see below:
- Ensure you select the correct audio device/headset within the app.
- Desktop/Laptop settings match that of the Nuacom Desktop app.
- The PC/laptop is connected to the network using a LAN cable, not WiFi.
If the settings are incorrect, you may encounter the very surround sound (noises from the office etc.) from your side to the customer.
Why? The app may use a laptop (where you are running the Nuacom app) mic, which is very sensitive and has no noise cancellation.
Just so you know - If you change/swap between different headsets, please check your settings are correct.
(This example was taken from a Windows 10 device with the agent using a Jabra Evolve 2-40 Headset)
Open the Sound Settings on the PC/Laptop by pressing the start/windows key and typing "Sound"