AI Transcript Search

  Searchable transcripts, powered by AI, now allow you to unlock the power of your call recordings. Instantly find key moments in your calls. Our AI-powered transcription search lets you pinpoint specific phrases and topics with ease.St...

• Updated March 07, 2025 13:40

AI Call Analysis

To activate the AI Call Analysis add-on your subscription needs to support Call Recording.   With our new AI Call Analysis tool, your calls are recorded and analyzed to provide actionable insights, helping you improve customer satisfacti...

• Updated January 29, 2025 13:01

Short Codes / System Codes

Short Codes are special codes used in the NUACOM system to quickly action different functions or features within the system.   These codes can be used by an extension/agent on Physical IP Phones, or by an active extension/agent logged in...

• Updated July 23, 2024 10:09

How to save a contact to the phonebook

1. Log in to the NUACOM website. 2. Navigate to Contacts 3. Click the 'Contacts' drop-down menu and 'Add New Contact. From Call Logs 1. Navigate to Call Logs. 2. Select the date range of call logs. 3. You can add a contact from a phone ...

• Updated December 05, 2023 22:08