NUACOM AI: Transcript Search

 Searchable transcripts, powered by AI, now allow you to unlock the power of your call recordings.Instantly find key moments in your calls. Our AI-powered transcription search lets you pinpoint specific phrases and topics with ease.Stop ...

• Updated June 22, 2026 08:51

NUACOM AI Call Analysis

To activate the AI Call Analysis add-on your subscription needs to support Call Recording. With our new AI Call Analysis tool, your calls are recorded and analyzed to provide actionable insights, helping you improve customer satisfaction...

• Updated October 02, 2026 10:44

Short Codes / System Codes

Short Codes are special codes used in the NUACOM system to quickly action different functions or features within the system. These codes can be used by an extension/agent on Physical IP Phones,or by an active extension/agent logged in an...

• Updated April 22, 2026 08:14

NUACOM Phonebook: How to Add a Contact

 You can save a contact to the NUACOM Phonebook in two ways: by adding it manually, or straight from your call logs. Method 1: Add a contact manually Log in to the NUACOM portal. Click Phonebook in the left-hand menu. On the Contacts tab...

• Updated October 05, 2026 13:50