Short Codes are special codes used in the NUACOM system to quickly action different functions or features within the system.

These codes can be used by an extension/agent on Physical IP Phones,

or by an active extension/agent logged in and Available on the Desktop/Mobile App.

Please Note - If using the Desktop/Mobile app, please use the in call keypad to action the short code.

When the phone is Idle

• 777 - Nuacom support hotline

• *2X - Open/Close IVR
  Sets the IVR to the open/closed state
  Example - IVR1 - *21, IVR10 - *210

• *8XX - Calls a specific hunt queue.
  (Hunt Queue's must be setup & active to work)
  Example - *81 (calls queue 1), *810 (calls queue 10)

• *30X - Queue log in. X - Queue number.
  Adds the extension/agent to the selected hunt queue.
• *31X - Queue log out. X - Queue number.
  Removes the extension/agent to the selected hunt queue.
  Note: The extension needs to be added as Dynamic on Queue settings to perform the actions above.

• 266 - record announcement
• 267 - playback announcement
  (Account Password & Announcement number required)
  See also - Record announcements using a handset when you know the announcement number

• *71 - Voicemail access to the extension you are currently on.
  See also - setup/record the busy and out of hours/unavailable messages for that mailbox.

• 600 - Line test
  Plays the default "on hold" music.

• 290 - Join/Start Conference

• 3XX - Direct voicemail access, leave a voicemail for mailbox XX.

• *98 or 9 - Call pickup/Pull
  Can be used to pickup a parked call within the parking lot
  Can be used to pull an incoming call ringing on another into your phone
• **1XXXXXYY - Call pull from a specific extension
  XXXXX = the account number
  YY = the extension
  Example: If your account number is 00100 and the extension that is ringing is 85 you just dial **0010085 and the call gets picked up by you

• 89XXX or *89XXX - Active call monitoring. XX = extension number to listen to.
  Requires PIN and XX need to be allowed to be monitored.
• *90XXX - Active call monitoring with whisper/barging. XX = extension number to listen to.
  (does not require PIN)
  During listening, the following operations are permitted: 4-listen, 5-whisper, 6-barge.
  please see - Call Center: Live Call Monitoring
  PLEASE NOTE - monitoring is only available on the premium/call center subscription

On an Active Call

• *8XX - Ends the active call and transfers the call to a specific hunt queue.
  (Hunt Queue's must be setup & active to work)
  Example - *81 (calls queue 1), *810 (calls queue 10)

• *9XX - Ends the active call and transfers the call to a specific IVR/call routing.
  (The IVR must be setup & active to work)
  Example - IVR1 - *91, IVR10 - *910

• #1 - Pause call recording
• #3 - Resume call recording
  (Call Recording's must be active on your account)

Parking an Active Call

• 100 - Transfer the call to this number to Park a call to the next available Parking Lot.

• 201 to 204 - Parking lots call pick up if dialed. Parking to those lots is transferred to these codes

OR

• *6X where X is digit between 1-9 (*61 = pickup from park lot 1)