Help Center

Short Codes / System Codes

  • Updated

Short Codes are special codes used in the NUACOM system to quickly action different functions or features within the system.

 

These codes can be used by an extension/agent on Physical IP Phones,

or by an active extension/agent logged in and Available on the Desktop/Mobile App.

 

Please Note - If using the Desktop/Mobile app, please use the in call keypad to action the short code.

 

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When the phone is Idle

 

  • 777 - Nuacom support hotline

 

  • *2X - Open/Close IVR
    Sets the IVR to the open/closed state
    Example - IVR1 - *21, IVR10 - *210

 

  • *8XX - Calls a specific hunt queue.
    (Hunt Queue's must be setup & active to work)
    Example - *81 (calls queue 1), *810 (calls queue 10)

 

  • *30XX - Queue log in. XX - Queue number.
    Adds the extension/agent to the selected hunt queue.
  • *31XX - Queue log out. XX - Queue number.
    Removes the extension/agent to the selected hunt queue.
    Note: The extension needs to be added as Dynamic on Queue settings to perform the actions above.

 

 

 

  • 600 - Line test
    Plays the default "on hold" music.

 

  • 290 - Join/Start Conference

 

  • 3XX - Direct voicemail access, leave a voicemail for mailbox XX.

 

  • *98 or 9 - Call pickup/Pull
    Can be used to pickup a parked call within the parking lot
    Can be used to pull an incoming call ringing on another into your phone
  • **1XXXXXYY - Call pull from a specific extension
    XXXXX = the account number
    YY = the extension
    Example: If your account number is 00100 and the extension that is ringing is 85 you just dial **0010085 and the call gets picked up by you

 

  • 89XXX or *89XXX - Active call monitoring. XX = extension number to listen to.
    Requires PIN and XX need to be allowed to be monitored.
  • *90XXX - Active call monitoring with whisper/barging. XX = extension number to listen to.
    (does not require PIN)
    During listening, the following operations are permitted: 4-listen, 5-whisper, 6-barge.
    please see - Call Center: Live Call Monitoring
    PLEASE NOTE -
    monitoring is only available on the premium/call center subscription

 

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On an Active Call

  • *8XX - Ends the active call and transfers the call to a specific hunt queue.
    (Hunt Queue's must be setup & active to work)
    Example - *81 (calls queue 1), *810 (calls queue 10)

 

  • *9XX - Ends the active call and transfers the call to a specific IVR/call routing.
    (The IVR must be setup & active to work)
    Example - IVR1 - *91, IVR10 - *910

 

  • #1 - Pause call recording
  • #3 - Resume call recording
    (Call Recording's must be active on your account)

 

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Parking an Active Call

  • 100 - Transfer the call to this number to Park a call to the next available Parking Lot.

 

  • 201 to 204 - Parking lots call pick up if dialed. Parking to those lots is transferred to these codes

OR

  • *6X where X is digit between 1-9 (*61 = pickup from park lot 1)

 

 

 

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