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Call Tags in the IVR

  • Updated

Call Tags can be added before hitting the hunt group / queue, this will allow the tags of the call to be shown in the call logs

 

PLEASE SEE ALSO - Making Notes & Tags on the Desktop App

 

 

 

 

the call tag will then appear on the portal within the call log tab

 

here you can see a call was sent into the support queue as it has the tag at the start of the log

 

 

 

 

 

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