Initial Setup & Required Information

To connect your Bullhorn account with Nuacom certain keys and tokens from Bullhorn are required. Reach out to Bullhorn support via Email or Webchat and request the following information:

• Request from Bullhorn support to ENABLE REST API for your account
• Once enabled, you should receive 2 tokens: Client_id & Client_secret
• Please also ask them to provide you with the CLUSTER (REGION) information of your account
• When asked for a Redirect URL, please give them both of the following addresses: https://app.nuacom.ie/oauth2callback/bullhorn_oauth2callback.php
  https://app.nuacom.com/oauth2callback/bullhorn_oauth2callback.php

Once you have completed the steps above, you can continue with the configuration of the Bullhorn integration.

Configuration

To configure the integration, log into the Nuacom portal and go to Settings > Apps and Integrations 

Locate the Bullhorn integration, click on view/edit & then click on the Connect button.

On connect the following window appears where you need to fill in your username and password. Please note that you need to use an Admin Bullhorn account.

Once you have logged in you need to fill in your cluster, Client ID, and Client Secret that were given to you by Bullhorn in the previous steps.

Clicking on submit, the app will connect and you'll be redirected to the integration settings page.

The first thing you need to do is map users between Nuacom and Bullhorn.
Next, you have the option to push AI Data Analysis to Bullhorn. Once selected, the data will be pushed to Contact Tasks and Notes.

You need to have AI Call Analysis activated in your account for this option to work. To find out more about AI Call Analysis, please check here. 

 Once you have finished, you can click the Save Users Mapping button. 

The next thing you need to set up is the Call Data Sync rules for Bullhorn. You can choose to sync all calls, calls that have been landed in specific queues, and calls that have landed in specific numbers. For each choice, you have the option to include or not the call recording and also set up a specific Bullhorn task type.

Once finished, you can click on Save events.

ℹ️ Please note that calls are syncing as Tasks in Bullhorn. 
If a call contains notes, tags, or AI data, they are also synced to Bullhorn as Notes.

That's it!! You can now use the Bullhorn integration in Nuacom.