What Is Number Porting?

Number porting is the process of transferring your existing phone number from your current telecom provider to NUACOM.

This allows you to keep your phone number when switching to NUACOM.

⚠️ Important:
We do not currently port Irish mobile numbers to Nuacom network.

How Do I Port My Number?

To begin the process:

1. Ensure you have an active NUACOM account

2. Contact our Porting Team at porting@nuacom.ie

3. Provide the following:

• A fully completed and signed Porting Form

• A clear and recent copy of your telecom bill

Important Before Submitting

• Use the correct account number (UAN) on the porting form

• Only request porting for numbers you intend to receive calls on

• Double-check all details to avoid rejection

Incorrect information is the most common cause of porting delays.

What to Expect During Porting

• NUACOM will request the transfer from your current provider

• The process may take approximately 24 hours

• You should not experience any service interruption

• Once completed, calls will route to your NUACOM system

💰 Porting charges apply

Important: Broadband & Shared Line Numbers

If you are with Eir, Vodafone, Three, or Magnet, your numbers may still be managed by OpenEir.

How to Check

Look for a reference to UAN on your telecom bill.
If unsure, contact your NUACOM representative.

⚠️ This section does NOT apply if:

• You are with Virgin Media

• You are with Vodafone (SIRO)

• The number being ported is not linked to broadband

Do NOT Port a Broadband-Linked Line

If the number you are porting is shared with your broadband service:

• Your broadband may stop working

• This can happen even if your provider says it is safe

If You Only Need Call Forwarding

If the number is not intended to receive calls long-term, you may not need to port it.

Temporary Solution

Set up call forwarding to a temporary NUACOM number (we can provide one).

Permanent Solution (If Broadband Is Linked)

You must:

1. Ask your current provider to move your broadband service to a different UAN

2. Wait until that move is fully completed

3. Then request the port using the existing UAN

⚠️ Do NOT request your provider 
(EIR, Vodafone, Three, essentially all providers that wholesale EIR) to “move the phone number” to another UAN.
This may cause:

• At least 48 hours of downtime

• A failed port

• A situation NUACOM may not have a resolution for directly.

Possible Porting Issues

Port Rejection by Losing Operator

Your current provider may reject the port due to:

• Incorrect account number (UAN)

• Mismatched account details

• Wrong billing information

Solution

Contact your provider and request the correct UAN / account number, then resubmit the form.

Summary

• Porting lets you keep your number when switching to NUACOM

• Ensure details are correct before submitting

• Be cautious if broadband is linked to the number

• Most delays happen due to incorrect UAN information