Help Center

Initial Account Setup

Setting a user's Non-Admin permissions

if you wish, you can limit the a user's access to what call logs that person can view on the web portaland the desktop / mobile apps. please note - each Account Holder & Admin is given access to all call logs and pages by default. Log ...

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Porting form

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Call forwarding from Irish PSTN line

This allows you to forward all calls from your landline to a temporary Nuacom number. To set up call forwarding: Lift receiver. Press *21* Enter the Nuacom temporary number, including the area code. It will look like *21*012345678 note ...

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Calling to High-Risk Countries

What is the process of high-risk call blocking used by Nuacom?A "high-risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone...

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Eir / Vodafone / Sonicwall settings for NUACOM VoIP Service

For optimal deployment of your Nuacom VoIP system, we highly recommend considering the following general firewall/router setup: Disable SIP ALG or SIP Passthrough features, if any. This ensures your firewall/router doesn't interfere wi...

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How to change the name on a handset/extension

1. Log in to the NUACOM website. 2. Navigate to Settings > Extensions. 3. Click the name of the User you wish to change. 4. Change the 'Extention Name' field to the new name you wish. 5. Power down and restart the handset. The new name s...

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How to import contacts to your phonebook

First, log into the NUACOM Portal (app.nuacom.ie)   - PLEASE NOTE - the portal will only accept the following files:.CSV .XLS .XLSM .XLSX is not compatible   Navigate to Tools > Import Contacts & download the demo.xls template When fill...

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How to get voicemail email notifications

Log in to the NUACOM website. Navigate to Settings > Extensions. Setup   Click on the Users’ Name as seen below. In the ‘Voicemail Box’ drop-down, select the extension for the required user.2.1. Change ‘Voicemail To Email’ to th...

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How to add or remove a system/account user

  Log in to the NUACOM portal.  Navigate to Settings > Users  Click the ‘+ Add New User’ at the top of the section. Add New User Details     In this section, you can add all the details for the new user and allow access privileg...

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