Account Security Settings

  Introduction With Account Security Settings, we offer administrators a way to safeguard your Nuacom accounts. Easily manage your security preferences, enable two-factor authentication, and control access to ensure your company's data ...

Setting a user's Non-Admin permissions

Controlling User Access/Call LogsYou can limit which call logs individual users can view across the NUACOM web portal and desktop / mobile apps.Default Access LevelsAccount Holders and Admin users have full access by default, including:A...

Porting form

Call forwarding from Irish PSTN line

This allows you to forward all calls from your landline to a temporary Nuacom number. To set up call forwarding: Lift receiver. Press *21* Enter the Nuacom temporary number, including the area code. It will look like *21*012345678 note ...

Porting your number to Nuacom

What Is Number Porting?Number porting is the process of transferring your existing phone number from your current telecom provider to NUACOM.This allows you to keep your phone number when switching to NUACOM.⚠️ Important:We do not curren...

Calling to High-Risk Countries

What is the process of high-risk call blocking used by Nuacom?A "high-risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone...

How to change the name for a handset or extension

1. Log in to the NUACOM website.2. Navigate to Settings > Extensions.3. Click the name of the User you wish to change.4. Change the 'Extention Name' field to the new name you wish.5. Power down and restart the handset. The new name shoul...

Import Contacts to phonebook (Bulk Import Tool)

With the Import Contacts tool, you have the option to bulk upload your contacts using a file to the NUACOM phonebook.To do that, log into the NUACOM Portal and locate the Import Contacts tool under Tools here.You may use your own file or...

How to get voicemail email notifications

Log in to the NUACOM website. Navigate to Settings > Extensions. Setup   Click on the Users’ Name as seen below. In the ‘Voicemail Box’ drop-down, select the extension for the required user.2.1. Change ‘Voicemail To Email’ to th...

How to add or remove a system/account user

  Log in to the NUACOM portal.  Navigate to Settings > Users  Click the ‘+ Add New User’ at the top of the section. Add New User Details  In this section, you can add all the details for the new user and allow access privileges for them....