NEW feature! How to record/create text-to-speech announcements.

Announcements – Overview

Nuacom provides several ways to create IVR announcements, allowing you to choose the option that best fits your setup and workflow.

Ways to Record Announcements

Announcements can be created using any of the following methods:

• Portal Recording with a Phone Handset
  Record directly from a desk phone or app using the Nuacom customer portal.

• Text-to-Speech (Most Popular)
  Convert written text into a spoken announcement using the built-in text-to-speech feature.

• Phone Handset Recording (with no access to portal must know the announcement number)
  Record or play announcements directly from a handset by dialling a system code.

• Audio File Upload
  Upload a pre-recorded audio file and assign it to an IVR or call flow.

Each method creates an announcement that can be reused across multiple IVRs and call flows.

Types of announcements

The pre-recorded messages used in an IVR—also known as system announcements—can serve different purposes, including:

• Greeting Message
  The first message callers hear
  Example: “Thank you for calling…”

• Options Message
  Announces the available menu options
  Example: “Please press 1 for Sales…”

• Out of Hours Message
  Played when calls arrive outside opening hours
  Example: “We are currently closed. Our opening hours are…”

• Call Monitored Message (Optional)
  Played before the call connects to a handset or queue
  Example: “This call may be recorded…”
   

Note: Please refer to this article if you wish to record voicemail greeting messages

• Recording announcements using the portal and a phone handset.
• Uploading an announcement from an audio file.
• Recording announcements using a handset when you know the announcement number.
• Text-to-speech announcements.