One of the most popular features of NUACOM is the IVR (Interactive Voice Response) which is an automated pre-recorded voice menu (Call Flow). It removes the need of having a receptionist and will route the caller directly to the right department or person.

The pre-recorded messages in the IVR, which we also call "system announcements", can be one of the following types:

• Greeting Message - the announcement that is played first. "Thank you for calling..."
• Options Message - the message announcing the menu options. "Please press 1 for sales... "
• Out of Hours Message - the message that is played after hours. "Sorry, we are closed, our opening hours are..."
• Call Monitored Message - optional message played before the phone rings on the handsets. "This call may be recorded..."
   

Note: Please refer to this article if you wish to record voicemail greeting messages

• Record announcements using the portal and a NUACOM handset.
• Upload an announcement from an audio file.
• Record announcements using a handset when you know the announcement number.

Record announcements using the portal and an extension.

This is the easiest way to record an announcement. You will need to have the NUACOM portal login details and an available extension on which you can record your message.

1. Login into NUACOM portal.

2. Go to Settings -> IVR Menu

3. If you have multiple IVRs, choose the IVR you wish to modify.

4. On the IVR page, identify the announcement you wish to record and press on the List icon

5. If you wish to overwrite the existing message, then you will need to record the same message that is selected above.

1. From the drop-down, select the extension on which you will be recording the message.
2. Click on the List icon for the announcement which you wish to record.
3. Click on Record from Handset after which you will receive a call. Answer the call and say the message after the beep, then press # at the end. The new message will play, then press 1 to save or 2 to re-record.

6. If you wish to record a new one instead and keep a copy of the old message, then on the window that pops-up, press on the + Add New Announcement button.

1. From the drop-down, select the extension you wish to record the message on.
2. Press on the Record Message button. You will receive a call on the extension that you have chosen at step 1. Answer that call and be ready to say the message after the beep and press # when you are finished. The system will playback the message to you and will prompt to press 1 to save or 2 to re-record. Once you have pressed 1, the message is saved and you can hang-up the call.
3. Enter a short name for the announcement and the optional description.
4. Press Save Description button.
5. Before closing this window, take note of the new announcement reference number, which in this example is #49

Upload an announcement from an audio file

If you already have an audio file that you wish to upload into the system, you can follow the same steps as above and at the last step do the following:

1. Press the Choose File button and select the supported file from your system. If the file format is supported, you should see the audio player where you can listen to the file.
2. Press the Upload button to send the file to the system.
3. Enter the announcement name and description.
4. Press Save Description button.
5. Before closing this window, take note of the new announcement reference number, which in the below example is #49

Record announcements using a handset when you know the announcement number.

Note: In order to use this function, you will need to know the system PIN, which by default is 123456.

If you already know the number of the announcement that you wish to record, then you can record using a NUACOM handset without the need to login to the portal. If you need to find out the announcement number, please login into the NUACOM portal and check the IVR Menu.

Announcement Recording

1. Dial 266
2. Enter the PIN
3. Enter the announcement number
4. After the beep, say the message and press # when finished (make sure you press # quickly to prevent recording unnecessary silence at the end of your message).
5. The message will be played back to you and you will be asked to press 1 to save or 2 to re-record.

Announcement Playback

1. Dial 267
2. Enter the PIN
3. Enter the announcement number