Benefits:

• Use existing business phone numbers. New clients will have to port their numbers to NUACOM.
• Use all the NUACOM functionality like IVR, Call Recording, Call Queueing, Call Analytics... together with MS Teams.
• Users can mix and match NUACOM handsets and softphone apps with the Teams calling app.
• Support for dialling and call transfer from Teams to external numbers or NUACOM extensions.
• No additional equipment or software required.

Microsoft Licence Requirements:

One of the following for each user that will be using the integration:

• E5 — includes the Teams Phone (formerly "Phone System") add-on.
• E3 + Teams Phone add-on.
• Microsoft 365 Business Premium + Teams Phone add-on.
• Microsoft 365 Business Standard + Teams Phone add-on.

Note: Microsoft renamed the "Phone System" add-on to "Teams Phone Standard." You may see either name depending on where you look.

Note: Since April 2024, some newly purchased E5 suites no longer include Teams by default and may require a separate Teams licence. Please confirm your E5 subscription includes Teams Phone before proceeding.

Note: The optional Microsoft "Audio Conferencing" add-on is required if the user wishes to join phone calls to a Teams meeting.

You can find more details about the licensing requirements in the official Microsoft documentation here.

NUACOM Licensing Requirement:

All extensions must be on the Enterprise subscription level.

Deployment requisites:

• A Microsoft account with admin access to perform the set-up.
• A spare Microsoft licence needed during the setup process, which could be taken as a trial.