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REPORTS - Extension Usage

  • Updated

The Extension usage report will give you a breakdown of the amount of inbound/outbound calls made by the agents/extensions on your account & a breakdown of the duration of these calls made

 

 

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Date & Time Range

 

You can pull the report from a specific Date or range of dates
after you have made your selection, press Apply

 

 

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Additional Report Options

 

 

 

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you can apply the following filters when looking at the report

 

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Extension Usage

 

(to view a larger image, right click on the image and open in new tab)

 

 

by moving the mouse over a line, you will get a further breakdown of the calls for that extension

 

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Inbound/Outbound total call duration

 

(to view a larger image, right click on the image and open in new tab)

 

 

by moving the mouse over a line, you will get a further breakdown of the calls for that extension

 

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if you wish, you can also get details of the report in a CSV file, by clicking the Export CSV button

 

 

 

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