REPORTS - Queue Reports
The Queue report will give a detailed breakdown of incoming calls based on the huntgroups/queues on your account Date & Time Range Abandoned qualify time & Wait duration explanation Abandoned qualify time (seconds) the time that...
REPORTS - Missed Call Followup
This report will display the missed calls which were not returned either by the caller or the agent.when you return the call, or the call is followed up, the entry will be removed from the list. Date & Time Range
REPORTS - Incoming Calls
The Incoming Call Report will give you a breakdown of ALL or a selection of numbers on your account Date & Time Range
REPORTS - Missed Call email notifications & Email Reports
The Missed Call Report will send an email to tell you when you missed a call from a particular queue/phone number or you can get notified of ALL calls coming into your system The Email Reports section will allow you to send a ...
REPORTS - Extension Usage
The Extension usage report will give you a breakdown of the amount of inbound/outbound calls made by the agents/extensions on your account & a breakdown of the duration of these calls made Date & Time Range You can pull the repor...
Playback for recorded calls
Calls that are recorded can be played back from the handset that is connected to NUACOM. By default, only the incoming calls are recorded. Then an announcement to the caller is played to let them know that the call may be recorded. If yo...
How to set up missed call email notifications
Log in to the NUACOM customer portal. Navigate to Reports -> Email Reports. Click on the "Add New Recipient" button and enter the email and the number for which you wish to be notified. The ‘For’ drop-down will allow you to select the...
Call Center - Live Call Monitoring
An essential feature of a call centre is to be able to listen to/monitor a live call. The call centre manager can use this to help understand the call and take the necessary actions to help the agents. It can also train new agents by g...