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REPORTS - Nuacom Wallboard

  • Updated

The Wallboard is a valuable tool that looks at the calls coming into a queue

 

By Default, It will show you the inbound call activity for each queue
Calls Abandoned
Calls Completed
Average Call Time
Average Hold Time 


By Default, It will also show you the outbound call activity of the queue 
Calls Completed
Total Outbound Talk Time
Average Outbound Time 

 

mceclip1.png

How to Get Access the wallboard

The Account Holder & Admins have access by default and can grant admin access to non-admins
please check (SETTINGS > USERS)


Each Non-Admin must be given access to the queue they need to see or team they are a part of
please check (SETTINGS > USERS)

 

PLEASE NOTE
the Wallboard is available on the Enterprise subscription only
Please See - Nuacom Pricing

 

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Please click on the image to show it in an expanded view

 

wallboard 1 - idle.PNG

No Calls inbound or outbound / queue is idle

 

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Please click on the image to show it in an expanded view

 

wallboard 2 - incoming call.PNG

Call Incoming
(the extensions will turn orange when they are being called)

 


wallboard 3 - active inbound call.PNG

Incoming Call is active
(the extension that answered the call will turn red & the call will be moved to the connected to column)

 

 

wallboard 4 - inbound call finished.PNG

Incoming Call is Complete
(the inbound stats are updated to reflect this)

 

 


mceclip1.png

Please click on the image to show it in an expanded view

 

 

wallboard 5 - active outbound call.PNG

Outbound Call is active
(the extension that answered the call will turn red & the call will be moved to the connected to column)

 

 

wallboard 6 - outbound call ended.PNG

Outbound Call is Complete
(the inbound stats are updated to reflect this)

 

 

 

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