The Queue report will give a detailed breakdown of incoming calls based on the huntgroups/queues on your account

Date & Time Range

Abandoned qualify time & Wait duration explanation

Abandoned qualify time (seconds)
the time that the call is considered as "abandoned" by the caller.
calls that have a smaller call duration than the selected amount of seconds in the box will be excluded from the report results

Wait duration (seconds)
the amount of time callers spend in the queue, calls that have a longer duration that the selected amount of seconds defined in the box will affect the graph after the report is generated

Totals for the period selected

Incoming Calls - How many incoming calls are connected to this queue for the time period selected

Call Duration - The total call duration for calls that are connected to this queue for the time period selected

Average Call Duration - The average duration of a call (Call Duration ÷ amount of calls)

Wait Duration - How Long a caller had to wait in the queue before connecting to an extension/agent

Average Wait Duration - The average wait duration of a call (wait duration ÷ amount of calls)

Longest Wait Duration - the longest amount of time a caller had to wait in the queue before connecting to an extension 

Skipped Calls - Coming Soon