Overview

This guide covers the everyday features of the Nuacom V62 IP phone. Follow these steps to make calls, transfer, use voicemail, and more.

Making a Call

You can make a call in two ways:

1. Dial first, then pick up: Enter the number using the keypad, then lift the handset or press the Dial softkey or the hands-free button.
2. Pick up first, then dial: Lift the handset (or press hands-free), then dial the number and press Dial or OK.

You can also dial from your phonebook, call log, or using redial.

Answering a Call

• Lift the handset, or
• Press the hands-free button, or
• Press the Answer softkey on screen

To reject a call: press Reject.
To divert a call: press Divert.

Ending a Call

Put the handset back down, press the hands-free button, or press the End softkey.

Note: If your call is on hold, press Resume first before ending it.

Putting a Call on Hold

1. During a call, press the Hold softkey.
2. To return to the call, press Resume.

Transferring a Call

There are two ways to transfer:

• Blind transfer (straight transfer without speaking first): Press Xfer, dial the number, then press Xfer again.
• Attended transfer (speak to the person first): Press Xfer, dial the number, wait for them to answer, announce the caller, then press Xfer to complete.

Muting a Call

• Press the Mute button on the phone — the red light will turn on and a mute icon will appear on screen.
• Press Mute again to unmute.

Tip: You can also press Mute on the idle screen to silence the ringer for incoming calls.

Redial

• Press the Redial button on standby to call the last number dialled.
• Or enter a number and press Redial to dial it.

Do Not Disturb (DND)

DND stops incoming calls from ringing.

1. Press the DND button on the phone to enable. The DND icon turns red.
2. Press DND again to turn it off.

You can also set DND per line: Menu >> Features >> DND.

Call Forwarding

Forward your calls when busy, unanswered, or always:

1. Press Menu >> Features >> Call Forward.
2. Select the line and forward type:
   • Unconditional — always forward all calls
   • On Busy — forward when you're on a call
   • No Answer — forward if you don't pick up within a set time
3. Enter the number to forward to and press OK.

Conference Calls

1. While on a call, press Conf.
2. Dial the third party and wait for them to answer.
3. Press Conf again to merge all three into a conference call.

Voicemail

When you have a new voicemail, the message icon appears on screen.

1. Press the envelope button on the phone (the dedicated voicemail button with an envelope symbol), or go to Menu >> Messages >> Voice Message.
2. Select your line and press Play to listen.

Phonebook

1. Press the Contacts button or Menu >> PhoneBook.
2. Browse or search for a contact and press Dial to call.
3. To add a contact: press Add, fill in the name and number, press OK.

Call Log

1. Press the History button or Menu >> CallLog.
2. Browse missed, incoming, or outgoing calls.
3. Press Dial to call back.

Need Help?

If your phone is not registering or calls are failing, please submit a support ticket and our team will assist you.