The following table provides information about features that are available on softkeys, features that are available on dedicated feature buttons, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.
|
Feature name |
Dedicated feature button |
Programmable feature button |
Softkey |
|---|---|---|---|
|
Alert Calls |
Not supported |
Supported |
Not supported |
|
All Calls |
Not supported |
Supported |
Not supported |
|
Answer |
Not supported |
Supported |
Supported |
|
cBarge |
Not supported |
Not supported |
Supported |
|
Call Back |
Not supported |
Supported |
Supported |
|
Call Forward All |
Not supported |
Not supported |
Supported |
|
Call Park |
Not supported |
Supported |
Supported |
|
Call Park Line Status |
Not supported |
Supported |
Not supported |
|
Call Pickup (Pick Up) |
Not supported |
Supported |
Supported |
|
Call Pickup Line Status |
Not supported |
Supported |
Not supported |
|
Conference |
Supported |
Not supported |
Supported |
|
Divert |
Not supported |
Not supported |
Supported |
|
Do Not Disturb |
Not supported |
Supported |
Supported |
|
Group Pickup (Group Pick Up) |
Not supported |
Supported |
Supported |
|
Hold |
Supported |
Not supported |
Supported |
|
Hunt Groups |
Not supported |
Supported |
Not supported |
|
Intercom |
Not supported |
Supported |
Not supported |
|
Malicious Call Identification (MCID) |
Not supported |
Supported |
Supported |
|
Meet Me |
Not supported |
Supported |
Supported |
|
Merge |
Not supported |
Not supported |
Supported |
|
Mobile Connect (Mobility) |
Not supported |
Supported |
Supported |
|
Mute |
Supported |
Not supported |
Not supported |
|
Other Pickup |
Not supported |
Supported |
Supported |
|
PLK Support for Queue Status |
Not supported |
Not supported |
Supported |
|
Privacy |
Not supported |
Supported |
Not supported |
|
Queue Status |
Not supported |
Supported |
Not supported |
|
Quality Reporting Tool (QRT) |
Not supported |
Supported |
Supported |
|
Record |
Not supported |
Not supported |
Supported |
|
Redial |
Not supported |
Supported |
Supported |
|
Speed Dial |
Not supported |
Supported |
Not supported |
|
Speed Dial Line Status |
Not supported |
Supported |
Not supported |
|
Support for Hold Button on USB Headsets |
Not supported |
Not supported |
Supported |
|
Transfer |
Supported |
Not supported |
Supported |