Help Center

Transferring Calls on Cisco 8851

  • Updated

You can perform the following types of transfers on Cisco 8851:

  • Attended Transfer—You call the person to whom you are transferring the call and either:

– transfer the call while the phone is ringing.

– wait for the person to answer before transferring the call.

  • Blind Transfer—You transfer the call without speaking to the other party to whom you are transferring the call.

Performing an Attended Transfer

STEP 1   During an active call, press Transfer. The call is placed on hold and a new line is opened to dial the required number or extension.

STEP 2   Either:

  • Enter the number to which you want to transfer the call, then press the Dial softkey or wait a few seconds.
  • Choose from a number in the Directory.
  • Press an Ext. from a Programed button.

If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, please use the soft-keys to make your changes before the call is transferred.

STEP 3   Press the Transfer softkey after the phone begins to ring, or at any time after the phone is answered.

Performing an Unattended (Blind) Transfer

STEP 1   During an active call, press the BlindXfer softkey.

STEP 2   Enter the number, extension or choose a directory number that you want to transfer the call to and simply press the Dial soft-key. The call is transferred with no further action required on your part.

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