Put a Call on Hold
On Cisco 7861, you can put an active call on hold and then resume the call when you're ready.
Press the Hold Button.
To resume a call from hold, press Hold again.
Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
Single ring, repeating at intervals
Flashing amber line button
Flashing message indicator on the handset
Visual notification on the phone screen
Press the flashing amber line button or Answer to resume the held call.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Press Swap to switch to the held call.