Put a Call on Hold
On Cisco 7861, you can put an active call on hold and then resume the call when you're ready.
Procedure
| Step 1 |
Press the Hold Button. |
| Step 2 |
To resume a call from hold, press Hold again. |
Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
-
Single ring, repeating at intervals
-
Flashing amber line button
-
Flashing message indicator on the handset
-
Visual notification on the phone screen
Procedure
|
Press the flashing amber line button or Answer to resume the held call. |
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
|
Press Swap to switch to the held call. |