Help Center

Using Hold & Resume on Cisco 7861

David Honey
David Honey
  • Updated

Put a Call on Hold

On Cisco 7861, you can put an active call on hold and then resume the call when you're ready.

Procedure


Step 1

Press the Hold Button.

Step 2

To resume a call from hold, press Hold again.



Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

  • Single ring, repeating at intervals

  • Flashing amber line button

  • Flashing message indicator on the handset

  • Visual notification on the phone screen

Procedure


Press the flashing amber line button or Answer to resume the held call.



Swap Between Active and Held Calls

You can easily switch between active and held calls.

Procedure


Press Swap to switch to the held call.


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