Help Center

Bring Your Own Carrier (BYOC)

OnePageCRM Integration Set Up Guide

NUACOM Odoo CRM Integration Setup Guide

Google Contacts Integration Setup Guide

Go HighLevel (GHL) Integration Setup Guide

Zendesk Setup Guide

Account Security Settings

Setting a user's Non-Admin permissions

Porting form

Call forwarding from Irish PSTN line

Porting your number to Nuacom

Calling to High-Risk Countries

How do I login the the customer portal?

Why Is My Phone or App Not Ringing?

Admin and NON- admin user access matrix

SMS Missed Call Notifications

AI Call Analysis Settings

Tag Management Tool

Call quality

NUACOM Phone System | Essential network settings | Bandwidth

Enhancing NUACOM Phone System Performance: Recommended Network Settings

NUACOM Phone System | Essential network settings | Firewall

Custom Time Rules & Public Holiday IVR Setup

How to set up call forwarding through NUACOM portal

IVR Call Flows – Simple Overview

How to set opening hours

How to record a new announcement

Agent Queue Availability Report

REPORTS - Queue Reports

REPORTS - Missed Call Followup

REPORTS - Incoming Calls

REPORTS - Missed Call email notifications & Email Reports

REPORTS - Extension Usage

Data Retention Settings

My calls are labeled as Suspected Spam

Conference Call

How to host a Call Conference

Porting out from NUACOM

Countries Included in Unlimited & Call Center Plans

Account Credit Limits

Porting charges

Fax to Email (AKA Fax2Email )

Business Messaging Rules

How To Add the NUACOM Chrome Extension (aka Click 2 Call)

How to Use Your V64 IP Phone — Quick Guide

How to Use Your V65 IP Phone — Quick Guide

How to Use Your V62 IP Phone — Quick Guide

How to Create a 3-Way Conference Call (Yealink W73H Handset)

Yealink W73P – Installation & Quick Use Instructions (W70B Base Station + W73H Handset)

Yealink W60B + W56H – Installation & Quick Use Guide

Release Notes for the Nuacom Android App

Release Notes for the Nuacom iOS App

Navigating the Mobile App

Permission requirements for the NUACOM Mobile App (Apple iPhone Devices running iOS)

Permission requirements for the NUACOM Mobile App (ANDROID devices)

Business Messaging in the Desktop App

Video Calling

Making Notes & Tags on the Desktop App

Release Notes for the Desktop Softphone App

Softphone Announcements

Desktop app minimum requirements

AI Transcript Search

AI Call Analysis

Short Codes / System Codes

How to save a contact to the phonebook

Caller ID Screen Pop

How to change your Voicemail Greeting

Record the Voicemail Greetings